Voice Engineer With Genesys CloudMy client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, client brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries.Role - Voice Engineer with Genesys Cloud Location--RemoteDesign, configure, and implement Microsoft Teams voice services including voice policies, call routing, and call recording.Develop and maintain documentation for Teams voice services including procedures, best practices, and troubleshooting guides.Plan and execute migrations of voice infrastructure to Microsoft Teams leveraging Genesys Cloud integration where applicable.Handle the Genesys Cloud platform including user accounts, permissions, and access control.Collaborate with senior voice engineers, colleagues, vendors, and stakeholders to implement new voice services and enhance existing ones.Design and implement Genesys Cloud integrations with Microsoft Teams for enhanced contact center functionality eg call routing, agent desktop integration, etc.Technical Skills RequiredGenesys CloudCisco Unified Communications Manager Call ManagerCisco Unity ConnectionVoice GatewaysSIP TrunkingVoice CodecsTroubleshooting and Problemsolving SkillsNetwork Security Principles and Best PracticesStrong understanding of VoIP SIP and other voice technologiesProven experience with Microsoft Teams voice services including voice policies, call routing, and call recordingExtensive experience with Genesys Cloud Voice including its architecture, features, and integration capabilitiesExperience with contact center technologies and workflows is a plusTechnical Skills SecondaryCisco Certifications CCNA Voice CCNP Voice CCIE VoiceExperience with Corporate Restructuring ActivitiesExperience with Network Diagrams and DocumentationKnowledge of Industry Trends and Advancements in Voice TechnologiesSoft Skills RequiredCommunication and Interpersonal SkillsCollaboration with Cross Functional TeamsTechnical Support to EndusersFlexibility for System Maintenance and Upgrades.Disclaimer: E-Solutions Inc.
provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply.