Voice EngineerAt BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility and clinical excellence.Position Details:Facility: BayCare Health System, Telephony OperationsLocation: BayCare System Office West - HybridStatus: Full Time, Exempt: YesShift Hours: 8:00 AM - 4:00 PMWeekend Work: OccasionalOn Call: YesSummary:Performs advanced troubleshooting and root cause analysis across diverse systems utilizing in-depth knowledge of infrastructure architecture, virtualization, and cloud platforms.Responsible for infrastructure design, capacity planning, and performance tuning.Leads infrastructure projects from planning through execution, drives cross-functional collaboration, and produces technical documentation.Mentors junior engineers to support overall team development.Evaluates and implements new technologies to improve operational efficiency, ensuring infrastructure solutions align with business goals.Leverages monitoring, logging, and performance optimization tools to ensure system reliability, identify issues proactively, and enhance overall application performance.Minimum Qualifications:Required 1 year relevant experience with Bachelors or 5 years relevant experience with High School or equivalent.Bachelors Information Services Related Or High School or EquivalentSkills:Design, implement, and support enterprise Unified Communications (UC) solutions supporting voice, messaging, and collaborationAdminister and maintain Cisco UC platforms (CUCM, Unity Connection, UCCX, Webex, IM&P)Administer and maintain Microsoft Teams CallingConfigure and support voice gateways, SIP trunks, and carrier servicesManage dial plans, call routing, redundancy, and survivability across multi-site environmentsTroubleshoot and resolve Tier III UC issues, ensuring high availability and call qualitySupport contact center platforms, including call flows and agent configurationsPerform system upgrades, migrations, and expansions with minimal operational impactCollaborate with network, security, vendors, and business stakeholders to deliver compliant UC solutionsCreate and maintain technical documentation and operational runbooksEqual Opportunity Employer Veterans/Disabled