Project ManagerAs a project manager, you will be a critical part of ensuring the projects are entered, completed, and communicated with the client. You'll work side by side with our Visual Communication Experts that are in the field day to day with clients. As they present and approve projects and clients email in projects or come experience our location, you'll be the key point of contact that gets the work done! You will be daily communicating with clients to update them on project status, you'll organize and coordinate outside and inside installations, purchase from and source vendors for complex project pieces that we don't assemble in-house, and always be the smiling, happy voice and in-house contact for our awesome customers! You become the voice of the company on many projects as you take on or assist for the Visual Communications Experts once their projects are approved.
This requires that you are smiling on the phone, organized and able to handle many distractions, willing to push things through to completion, and able to plan your day around priorities. To succeed in this role, you must be detail-oriented and willing to follow checklists and procedures, willing to engage with the customer and spend time learning more about their business and needs, always be looking for further sales opportunities through your conversations, and be willing to assist the whole team with many different tasks as needed. Our core purpose is to create trust through amazing service, real relationships, and visual solutions. Your goal is to deliver that amazing service, get to know the clients to build those real relationships - not just a simple transaction, and ultimately give them the "stuff" they need - visual solutions. This is a very disruptive position with many requests and tasks accumulating at one time.
The ideal candidate will not be flustered by a large pile of items to complete and will be able to show a proven system for handling multiple requests and prioritizing your needs for the day. Daily tasks include:Meeting daily or communicating daily with 1-2 Visual Communication Experts to identify new quotes and orders that need entered and moved along in the sales processWorking in our Point of Sale system to manage current jobs, enter new quotes and jobs, send information to clients and maintain the due dates and order of importance for projects throughout the life of the jobs.Monitor email communications with clients and update projects as neededCall and coordinate installations and dates with clients and vendors to ensure a project is on time and accurateAssist the Visual Communication Experts with product design-build ideas, acquiring permits as necessary and learning the sales process and ways to enhance the process and presentationEngaging with clients via email and phone for new orders or processing of existing quotesBe a key part of the team in our morning workstart meetings and identify all your current projects in the works and any needs, questions or updates as neededEnsure timely payment of projects and follow up on Accounts Receivable invoices as neededParticipate in and offer ideas to the sales team through our weekly sales meetingSend Thank you notes to high value clients or gifts as neededLook for ways to always WOW the client - and create a memorable experience, not just a purchaseOccasionally consult with walk-in customers & prospectsBack up the primary phone answerer to ensure customers and prospects are treated with the greatest level of customer careAsk for and manage referrals and thank you gifts for those referringWhat you'll need to be successful:Detail oriented and willing to follow checklists and instructionsAbility to communicate clearly with customers and fellow team membersConfidence to discuss ideas and projects you may still be learning aboutConfidence to make recommendations based on opinion and other customer successFriendly attitude and approachable, enthusiastic personalityDrive and ambition to be a part of a team that hits goal every monthThe ability to handle multiple items at one time and keep a running list of items to completeA strong time management system and a willingness to say "no" or ask what needs to be removed in order to complete the requested workYou'll definitely stand out if you have:Managed projects or had administrative and organizational experienceProven inside sales success with numbers / goals reached to discussCustomer Service background with primarily phone and in person interactionsGreat personality that people enjoy interacting withSign or Printing Industry Experience - although not requiredOrganizational skills that have been proven to be useful in past experiencePrior positions requiring an ability to handle multiple tasks accumulating and priority managementQuality check your work regularly vs trying to get it all done with speedCompensation: $21.00 - $25.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career.
Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.