Visual Merchandising Associate

Visual Merchandising Associate, Specialist, Sr. Specialist

As a member of the Visual team at Wayfair, you help bring our brand to life by creating an inspiring, polished, and welcoming in-store experience. You play a key role in executing visual merchandising standards, maintaining presentation excellence, and ensuring every customer interaction begins with a visually compelling environment. From seasonal floorsets and signage updates to daily merchandising upkeep, you help transform the store into a space that tells cohesive product stories and inspires customers to imagine possibilities for their home.

This role requires a strong eye for detail, creativity, organization, and the ability to execute consistently in a fast-paced retail environment. You will support visual priorities while collaborating closely with store leadership and cross-functional teams to ensure displays remain current, shoppable, and aligned with brand standards. Whether replenishing merchandise, styling displays, or supporting promotional updates, you help ensure the store always looks its best for every guest.

Wayfair’s retail business is in an exciting phase of growth, with new store openings and evolving in-store experiences that bring our digital-first brand to life in a physical environment. This role offers a unique opportunity to be part of building visually inspiring spaces that shape how customers shop for home. Our Visual Merchandising Associates play a critical role in defining the customer experience as we scale, making this an ideal opportunity for individuals who are creative, hands-on, and passionate about retail presentation and home inspiration.

Key Metric per Role - Key Goal / Result

Visual Associate - Efficiently execute merchandising tasks, maintain visually compelling displays, and support streamlined merchandise movement from stockroom to sales floor. Ensures product is presented accurately, consistently, and according to Wayfair visual standards.

Visual Specialist - Owns the visual presentation and merchandising standards for an assigned department. Ensures displays remain customer-ready, promotional updates are executed accurately, and department presentation consistently reflects Wayfair brand standards.

Senior Visual Specialist - Leads visual merchandising excellence across multiple departments. Supporting the onboarding, training, and development of Visual Associates and Visual Specialists. Coaches visual merchandising best practices, drives execution consistency, and partners with leadership to elevate presentation standards, merchandise storytelling, operational efficiency, and overall team capability.

This job description is intended to outline the general responsibilities and qualifications of the role. Duties, responsibilities, and activities may change or be assigned at any time with or without notice. The essential functions of this job must be performed with or without reasonable accommodation.

Minimum Requirements Necessary to Perform Essential Functions

Below sets out the minimum requirements required to perform the essential functions listed above, with or without reasonable accommodation.

Requirement - Specification - Frequency

Supervisory Requirements - Supervisory Requirements - Supervisory Requirements

Supervisory Responsibility - No - N/A

Supervisory Size - N/A - N/A

Work Environment - Work Environment - Work Environment

Work near moving mechanical parts - No(Minimal exposure to hazards) - Minimal

Work in high, precarious places - No(Minimal exposure to hazards) - Minimal

Physical/Mental Requirements - Physical/Mental Requirements - Physical/Mental Requirements

Standing - Full Day(Frequent standing, walking) - Frequent

Lifting - up to 50 lbs(Ability to lift independently) - Regular Basis

Educational/Qualification Requirements - Educational/Qualification Requirements - Educational/Qualification Requirements

Experience (Required) - 1–3 years of experience supporting visual merchandising, department resets, or store presentation

Experience (Preferred) - 1–3 years of experience in a retail or service role where you engaged directly with guests

Language Skill Requirements - Language Skill Requirements - Language Skill Requirements

Can read and understand englishStrong communication and relationship-building skills

Reasoning Skill Requirements - Reasoning Skill Requirements - Reasoning Skill Requirements

Eye for Detail

Tech Confidence (comfortable navigating store technology)

Adaptability & Professionalism (able to stay calm under pressure, adapt to change)

Schedule Flexibility (expected to work nights, weekends, and holidays)

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

About Wayfair Inc.

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

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