Visual Department Manager

Department Manager

Job Location: 0113 - Orlando, FL - Waterford - ORLANDO, FL 32828

Overview

TPS Group Holdings, a family of brands including The Paper Store, Uncharted, and Gifts & More, is dedicated to transforming daily routines into joyful escapes that inspire and surprise.

Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach and consistently delivering World Class Service.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open‑ended questions.
• Explain product features and benefits in relation to the customers’ needs by providing in‑depth product knowledge.
• Suggest additional items to build onto sales by utilizing effective selling techniques.
• Thank the customer sincerely and invite them to return and shop with us again.
• Be a TPS Brand Ambassador: build customer loyalty by being friendly, attentive and respectful of customers.
• Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs.
• Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required.
• Demonstrate the ability to make decisions with sound judgement, in the best interest of the customer, store team, and business.
• Commit to training and development by utilizing all training resources available.
• Initiate cross‑training in all departments to support bench strength in department leadership.
• Continuously train and coach associates on merchandising/operational tasks, company expectations, and GUEST service standards.
• Lead and execute completion of company directives within appropriate time frames.
• Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners.
• Maintain awareness of all current promotions and process them correctly at the POS.
• Champion new product launches by being the material expert in new product information.
• Ensure all marketing and promotion signage is up to date and placed correctly.
• Ensure all means of communication (Smart Sheet, email, etc.) are acted upon in a timely manner.
• After comprehensive training, perform ear piercings and provide a safe, sanitary experience in accordance with state, federal and CDC guidelines (select locations).
• Perform management functions such as opening/closing the store, managing point‑of‑sale operations, managing the sales floor, coordinating break schedules, etc.
• Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through effective sales and service leadership behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events.
• Complete all tasks/directions as directed by the Store Team Leader, Merchandiser or District Manager.
• Comply with all company policies and procedures.

Requirements

• Previous experience in specialty retail is preferred.
• Demonstrate an ability to multitask while being attentive to customers.
• Ability to adapt to and lead change.
• Proficient in using Microsoft Office and POS Systems.
• Ability to be mobile on the sales floor and/or stock room for extended periods of time.
• Ability to work a flexible schedule to include nights, weekends, and holidays.
• Work well in a team environment and be a team leader.
• Possess the resourcefulness and initiative to solve problems, operate strategically, and act as a team builder.
• Work autonomously while paying strong attention to detail.
• Lift and mobilize medium to large items up to 50 lbs., using appropriate safety techniques.
• Willingness to travel to new store openings, store remodels, etc.

TPS Group Holdings LLC is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.