Visual Communication Specialist Customer Service

POSITION : We are currently seeking a professional and energetic Customer Service/Inside Sales Representative (CSR) to work with our existing customers as well as prospective customers in our FASTSIGNS Center. Act as a primary contact between our customers and our design & production staff. The CSR candidate must possess a “can do attitude” and be able to work efficiently and effectively in a fast-paced, deadline driven environment. If you are seeking an exciting, customer-facing position that encourages you to help small to large sized companies grow their business, we may be the perfect match!

WHAT WE ARE LOOKING FOR: (Candidates that meet these requirements will be greatly considered):

Experience and Skills: (Qualifications)

1-3 years of Customer Service and/or Inside Sales experience working with business-to-business customers including handling customer inquiries, preparation of job quotes, and order inputting.

Background and knowledge of the Printing or Sign industry preferred

Professional appearance, excellent communication skills and a strong sense of urgency to get things done.

Strong attention to detail and experience in managing multiple projects and deadlines for customer orders in a quality manner.

Ability to prioritize work, work independently with minimal supervision and follow-up on tasks in a timely fashion.

Ability to maintain a pleasant, out-going demeanor and work in a team environment.

Be both honest and punctual.

Excellent interpersonal skills on the phone and in person.

Must be computer literate and current on new technology.

Must be hardworking, a self-starter and a problem solver.

Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.

Exceptional phone and customer service skills.

Positive and upbeat attitude.

DUTIES FOR THE POSITION INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:

Answers in-person and telephone inquiries from customers and prospects and advises them on the most effective and efficient ways to fulfill their requests.

Responsible for acquiring all required information from customers and prepare estimates and quotes for the customer.

Inputs customer orders into point-of-sale system, CoreBridge, and manages orders from data entry through production and delivery to the customer to ensure complete customer satisfaction.

Keeps up-to-date on job status on all active orders and addresses customer and production inquiries in a timely manner.

Provide customer service support for house accounts, as assigned.

Perform other duties, as may be necessary, from time to time to meet customers requests.

Job Type: Full-time

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.