Visitor Experience Team Lead

Join to apply for the Visitor Experience Team Lead role at Storm King Art Center

Storm King Art Center provided pay range

This range is provided by Storm King Art Center. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.66/hr - $22.66/hr

Who We Are

Storm King Art Center is a 500‑acre outdoor museum located in New York’s Hudson Valley, where visitors experience large‑scale sculpture, site‑specific commissions, and groundbreaking temporary exhibitions under open sky. Storm King’s unique landscape offers opportunities for the public to experience time outdoors and engage with art in an open and accessible environment, while artists create some of their most ambitious works in conversation with the natural world.

As a member of the Storm King team, you will be part of our mission to protect and celebrate both the creative and the natural world around us. Our team is committed to fostering a diverse, supportive, and inclusive workplace, where every employee can thrive and grow.

Position Summary

This position coordinates and oversees the day‑to‑day operations in assigned zones. Team Leads provide a security presence onsite and ensure visitors have an exceptional experience by answering questions, providing general information, and assisting with wayfinding.

Why Join Us?

• Collaborative and Inclusive Culture: Work in an environment that values each team member’s perspective and fosters a spirit of inclusivity and collaboration.
• Professional Growth: With a focus on innovation, we support your development through ongoing training, mentoring, and opportunities to enhance your skills.
• Flexibility and Balance: Enjoy a work environment that promotes work‑life balance, with flexibility to meet both professional and personal needs.
• Comprehensive Benefits: We offer a generous benefits package that reflects our commitment to the well‑being of our team.

Responsibilities

• Fulfill the role of all posts, ensuring proper coverage and function for daily operations.
• Promote a congenial work environment, relay information from daily briefings, address staff concerns, and problem‑solve strategies for handling customer service situations.
• Provide a security presence during non‑public hours as appropriate.
  • Issue trespassing notices.
  • Monitor cameras.
• Perform daily open and closing procedures.
• Perform daily cash handling procedures.
• Provide customized service, responding to each visitor’s needs: directions about accessibility, Bloomberg Connects, parking, activities for children and families, wheelchairs, etc.
• Lead or assist in site‑wide emergency responses in alignment with the Emergency Response Plan.
• Report and respond to general safety concerns.
• Ensure proper break and rotation schedules are adhered to and covered by performing continuous patrols of the site and filling in when needed.
  • Includes Bike Rentals, Trams, and Admissions.
• Support daily site operations.
  • Fulfill cart requests.
  • Assist with set up and breakdown of events and programs.
  • Manage a safe flow of traffic on site.
  • Maintain alcohol perimeters.
  • Restock visitor resources and spaces throughout the site.
• Support the training of Visitor Experience Attendants.
• Respond to visitor complaints and elevate as appropriate.
• Complete daily, weekly, and monthly site tasks including but not limited to:
  • Laundry.
  • Weekly inspections of carts, trams, and sculptures.
  • Monthly bike and helmet inventory.
  • Monthly AED (Automated External Defibrillator) & First Aid Kits check.
• Attend meetings as appropriate.
• Complete and file incident reports, commercial release forms, and bike waivers.
• Off‑Hours Monitoring.
• Maintain code/key holders as appropriate.
• Event Support.

Skills & Qualifications

• Minimum of 1 season of Storm King Visitor Experience service required.
• Previous cash handling experience required.
• Strong interpersonal and customer service skills.
• Proficiency working well both individually and as part of a team.
• A strong belief in Storm King’s mission and vision, and the ability to articulate this in a persuasive and inspiring manner.
• Demonstrated passion for the visual arts, with a strong commitment to making art collections more accessible and meaningful to the general public.
• Ability to represent Storm King and its mission to a wide external audience; communicate effectively and interact with all levels of staff, the public and visitors in a positive, professional, and friendly manner.
• Proven capability to juggle multiple priorities simultaneously; making sound judgments and decisions.
• Experience performing with a high level of professionalism and integrity.
• Expected to be reliable, punctual, and flexible.
• Valid Class D driver’s license with a clean record, without driving restrictions.
• CPR/First Aid Certification preferred.

Working Environment

• Ability to maneuver outdoors, in all weather conditions, on 500 acres of hills, grass, and gravel pathways.
• Ability to stand or walk for long periods of time.
• Occasional lifting, stooping, or bending.
• Ability to vocalize in a two‑way radio.
• Ability to lift/move up to 30 lbs. individually and 50 lbs. with assistance.
• Ability to operate a Point‑of‑Sale System (cash register).
• This role is represented by the Civil Service Employees Association (CSEA) Local 1000, AFSCME, AFL‑CIO and is governed by a collective bargaining agreement (CBA) between Storm King and CSEA Local 720 (Unit VS).

Hours/Schedules

This position is full‑time, non‑exempt. Schedules may vary based on seasonality and organizational needs. Typical schedule for this role will be:

• 4 10‑hour shifts.
• Weekends and holidays are required during the season.
• Shifts may vary during the offseason.

Benefits and Salary

• Hourly Rate: $22.66 hourly.
• Work Environment: Onsite.

How to Apply

To be considered for this role, please submit your cover letter and resume. We’re excited to meet individuals who are passionate about creating a positive impact in the workplace and contributing to Storm King’s legacy of art and nature. Only those being considered will be contacted. No phone inquiries, please.

This job description is not intended to represent a complete, comprehensive list of all duties and responsibilities that may be required in this position. There may be unplanned activities and other duties as assigned.

Equity, Diversity, Inclusion, and Accessibility Statement

Storm King Art Center is dedicated to creating a workplace that reflects our values of accessibility, inclusion, and respect for all. We are an equal opportunity employer and make employment decisions based on merit, without regard to protected characteristics.

Storm King Art Center does not discriminate based on race, color, religion, creed, sex, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, sexual orientation, gender identity or expression, or any other related consideration.

Seniority level

Mid‑Senior level

Employment type

Temporary

Job function

Other

Industries

Museums, Historical Sites, and Zoos