Virtual Teller/ITM TellerJoin Blue Sky Bank's team as an on-site Virtual Teller/ITM Teller in Tulsa, OK! Connect with customers. Solve problems.
Deliver exceptional service from anywhere in the bank.As a Virtual Teller/ITM Teller, you will serve as a key point of contact for customers across the bank, providing exceptional service through phone, video, and digital channels. This role combines customer support, universal banking functions, account servicing, and operational expertise to help customers with their financial needs while supporting multiple branch locations. This position is often the first voice customers hear when contacting the bank and plays a vital role in creating positive experiences, strengthening relationships, and delivering innovative banking solutions.Why Blue Sky Bank:Benefits - Enjoy a comprehensive benefits package that includes a starting accrual of three weeks of paid time off, a 401(k) plan with employer matching, and medical, dental, and vision insurance.
Additional benefits include a Health Savings Account (HSA), Flexible Spending Account (FSA), Dependent Care FSA, voluntary accident and critical illness coverage, and 100% employer-paid short-term disability, long-term disability, and group life/AD&D insurance, as well as optional voluntary life/AD&D coverage.Customer Impact - Serve as a trusted resource for customers by providing prompt, professional assistance through phone, video, and digital banking channels.Variety & Growth - Develop expertise across multiple banking functions, including account opening, consumer lending, digital banking, teller services, and deposit operations.Team Environment - Join a collaborative team that values knowledge sharing, customer satisfaction, and continuous improvement.What You'll Do:Contact Center OperationsServe as the first point of contact for incoming calls from customers across all bank branchesHandle inbound and outbound customer calls with professionalism and efficiencyExplain bank products and services, answer questions, and resolve account-related issuesFollow strict customer authentication procedures for all interactionsWork independently while serving as a valued resource to teammatesDeliver outstanding customer experiences during every customer interactionInteractive Teller Machine (ITM) ServicesPerform ITM virtual/video teller transactions for multiple branch locationsMaintain a professional, camera-ready appearance and workspaceAssist customers with routine transactions through interactive banking technologyProvide a seamless and personalized banking experience through virtual channelsAccount Opening & MaintenanceOpen and maintain consumer and business deposit accountsReview and verify new account documentation for accuracy and complianceProcess account maintenance requests and updatesVerify and process changes to existing customer accountsAssist customers with stop payment requests and account servicing needsOrder checks and debit cards as requestedConsumer Lending SupportTake and process consumer loan applications in accordance with bank guidelinesAssist customers throughout the application processEnsure loan-related documentation is completed accurately and efficientlyDigital Banking & Customer SupportAssist customers with Digital Banking products and servicesTroubleshoot digital banking issues and answer customer questionsSupport customers with online and mobile banking needsProvide guidance on available digital tools and resourcesTeller Operations & Transaction ProcessingProcess teller transactions and maintain accurate recordsBalance and reconcile cash dailyVerify customer identity and transaction documentationIdentify proper endorsements, payees, and signature requirementsDetermine when holds are necessary and apply them according to bank policyAssist with wire transfer transactions while ensuring compliance and verification procedures are followedOperations & Administrative SupportEnter and maintain information in Retail logs and systemsUpload required documentation into designated systemsUtilize SharePoint and internal resources for policies and proceduresServe as a liaison between Retail Banking and Deposit OperationsGain and apply knowledge across multiple operational areas to support customers and teammatesSales & Relationship BuildingIdentify customer needs and recommend appropriate products and servicesPromote bank products and services to strengthen customer relationshipsMaintain thorough knowledge of bank products and servicesBuild customer loyalty through personalized solutions and exceptional serviceRecognize opportunities to deepen banking relationships and enhance customer satisfactionCompliance, Security & Risk AwarenessFollow all applicable banking regulations, policies, and proceduresAdhere to strict customer verification and authentication standardsRecognize fraud risks, phishing attempts, scams, and suspicious activityHelp prevent fraud and minimize bank losses through proactive risk awarenessEnsure compliance with all operational and regulatory requirementsTeamwork & CollaborationCollaborate effectively with teammates and departments across the organizationFoster positive working relationships and a supportive team cultureShare knowledge, skills, and resources to support team successDemonstrate accountability, reliability, and strong time management skillsContribute to continuous improvement efforts and customer service excellenceEncourage and support coworkers while celebrating team accomplishmentsRequirementsRequired Qualifications:EducationHigh School Diploma or GEDAssociate degree or equivalent experience preferredExperience2–3 years of banking and/or call center experience requiredCustomer service experience requiredCash handling experience requiredOther RequirementsValid driver's license, proof of insurance, qualifying motor vehicle record, and reliable transportationAvailability to work Saturdays as business needs requireAbility to travel between branch locations as neededSkills & AbilitiesHigh level of professionalism and integrityStrong customer service and customer satisfaction skillsService-oriented, courteous, and respectful demeanorExcellent verbal and written communication skillsStrong analytical and problem-solving abilitiesAbility to work independently with minimal supervisionAbility to work effectively as part of a teamAbility to prioritize tasks, multitask, and meet deadlinesStrong attention to detail and organizational skillsAbility to navigate multiple computer systems and software applicationsFlexible, adaptable, and committed to continuous learningStrong work ethic and accountability