Engaging patients and providers, the full-time Virtual Patient Advocate will assist with onboarding, appointment scheduling, and care coordination using various communication tools in a remote environment. Key responsibilities Manage patient communications, including scheduling and responding to inquiries via text, email, and phone Assist patients in accessing the virtual telehealth platform and completing necessary health information forms Conduct daily patient outreach and follow-up care requests, as well as process outbound referrals as directed by providers Required qualifications Associates degree or professional certification in a healthcare-related field with at least 6 months of clinical experience Preferred: 2+ years of experience in a medical office or healthcare system in roles such as receptionist or clinical admin assistant Demonstrated experience with electronic health records (EHR) and Health IT Knowledge of medical terminology, medical records, and HIPAA compliance Fluency in Spanish is preferred, along with exceptional customer service skills focused on empathetic care