Virtual Customer Service Professional (work from home)

Virtual Customer Service Professional (work from home)

Full-time (minimum 25 hours per week)

Hourly pay rate: $9.00 – $14.00 per hour, depending on experience and the company you are assigned to.

Must be 18+ to apply. Requires a high school diploma or equivalency. Secondary education and/or some college preferred.

Job type: 1099 contractor, working from home.

Skill Set Overview

• Excellent listening and strong English communication skills (verbal and written)
• Resolve concerns or complaints related to your client
• No cold calling or telemarketing; inbound calls only
• Able to perform basic math skills
• Ability to multitask and prioritize in a fast‑paced environment
• Comfortable with basic computer skills including email and documents
• Must be able to pass a background check (drug test may be required by the client)
• Minimum 3+ months of customer service, retail, or sales experience preferred
• Must have a quiet home office with no ambient sounds (pets, children, etc.)
• Must be able to schedule work hours and train consecutively for up to 4 hours in the evening or morning, for a total of 10 weeks

Technical Requirements

• Windows Vista is not accepted at this time
• High‑speed internet access provided by a cable or DSL provider (satellite broadband does not meet our requirements; use of wireless and Wi‑Fi "air cards" is prohibited)
• Dedicated, hard‑wired phone with no features
• Computer specifications:
• Minimum hardware: 2 GB RAM, 80 GB IDE, single core 1.4 GHz, 48‑line CD
• Minimum OS: Windows XP Service Pack 3, Windows 7 32‑bit and 64‑bit, and Mac OS 10

Benefits and Additional Information

• Can work part‑time or full‑time as needed.

• The role offers flexibility to create your own schedule.

Equal Employment Opportunity Statement

The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.