Virtual Care Coordinator

Key Responsibilities
Conduct structured monthly check-ins with CCM patients via phone
Review medications, vitals, and health goals while updating EMR records accurately
Track preventive screenings, labs, and follow-up activities
Coordinate between patients, nurses, and providers for appointments and care gaps
Maintain accurate documentation as per CMS CCM guidelines
Log activities and time spent for compliance and reporting purposes
Identify patient concerns or clinical red flags and escalate appropriately

Requirements
Must currently reside in the United States
1 3 years of experience in healthcare coordination, telehealth, medical assisting, or related healthcare roles preferred
Experience in CCM is an added advantage
Strong verbal and written communication skills in English and Spanish
Familiarity with EMRs such as Elation, Athena, PCC, or similar platforms
Compassionate communication style and comfort working with older adults
Understanding of HIPAA and patient confidentiality standards
Associate degree or certification as Medical Assistant, CNA, or LPN preferred

What We Offer
100% Remote role with flexible scheduling
Paid training on CMS CCM workflows and tools
Opportunity to grow into patient success, quality, or leadership roles
Mission-driven work focused on improving senior care outcomes