Providing primary customer contact for VRS members, the full-time Virginia Licensed Member Counselor will respond to inquiries about plans and benefits, conduct research, and assist with online access while working remotely. Key responsibilities Respond accurately to member inquiries regarding retirement plans and benefits via phone Liaise with other departments to gather and provide relevant information to members Assist customers with online access to MyVRS and troubleshoot technical issues Required qualifications High school diploma or equivalent Two years of experience in a high-volume customer service environment or related field Experience serving customers through various communication channels Ability to navigate multiple computer applications and databases in a remote setting Capacity to maintain confidentiality and comply with information security standards
Virginia Licensed Member Counselor in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.