Virginia Licensed Customer Service Associate

Providing essential support to taxpayers and businesses, the full-time Virginia Licensed Customer Service Associate will assist customers over the phone in a remote setting after initial training, focusing on fostering positive interactions and ensuring timely responses to inquiries. Key responsibilities Assist taxpayers and businesses by answering inquiries and providing information over the phone Manage customer interactions in a fast-paced contact center environment, demonstrating professionalism and strong interpersonal skills Collaborate with partnering units to enhance customer service delivery and resolve issues effectively Required qualifications Strong computer skills, including navigation of multiple systems Customer service experience with the ability to communicate effectively with diverse populations Experience analyzing and relaying critical information to customers clearly Background in accounting, banking, or tax preparation is preferred Previous call center experience is a plus