Virginia Licensed Contact Center Agent

Providing exceptional customer service in a high-demand environment, the full-time Virginia Licensed Contact Center Agent will respond to inquiries via phone, email, and social media, ensuring compliance with Virginia statutes and policies while managing difficult interactions remotely. Key responsibilities Respond to a high volume of customer inquiries across multiple platforms, delivering clear and empathetic support Interpret and explain Virginia statutes, policies, and regulatory requirements to customers Manage and de-escalate challenging customer interactions while maintaining professionalism under pressure Required qualifications Experience in a fast-paced customer service or call center environment Proficiency in navigating CRM systems and transaction processing tools Basic knowledge of Wi-Fi and VPN technology for securing internet connections Ability to efficiently navigate DMV systems and online resources Multilingual skills are a plus for supporting diverse customer interactions