Providing exceptional customer service from a remote location, the full-time Virginia Customer Service Specialist will assist clients via phone, email, and live chat, ensuring a smooth order process and addressing customer inquiries with empathy and resourcefulness. Key responsibilities Assist customers with product selection, order questions, and issue resolution through various communication channels Maintain accurate records of customer interactions and meet established performance metrics Identify opportunities for upselling and cross-selling to enhance the overall customer experience Required qualifications High school diploma or equivalent; some college coursework is a plus Prior customer service experience preferred, but training is available for the right candidate Ability to type at a minimum of 40 WPM Comfortable using technology and troubleshooting technical issues Proactive attitude with a focus on customer satisfaction and problem-solving
Virginia Customer Service Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.