Virginia Customer Service Representative

To support a service-oriented team, the full-time Virginia Customer Service Representative will serve as the first point of contact for members, assisting with transportation inquiries, scheduling reservations, and documenting customer interactions while working remotely. Key responsibilities Assist customers with transportation questions and concerns, scheduling, modifying, and canceling reservations as needed Document customer complaints and ensure accurate trip data entry while maintaining a professional demeanor Participate in required meetings and additional projects, supporting a 24/7 contact center environment Required qualifications High School Diploma preferred 0-2 years of contact center or customer service experience with high call volume and data entry preferred Ability to type at least 35 words per minute Capacity to quickly learn new technology and follow complex instructions Strong customer service and interpersonal skills, with the ability to work independently and as part of a team