Providing dedicated operational and account support, the remote VIP Support Specialist will manage day-to-day account-related requests for executive clients, ensuring timely resolution of inquiries and fostering strong client relationships. Key responsibilities Resolve incoming calls, emails, and assigned cases from executive clients efficiently while documenting interactions in the Salesforce casing system Collaborate with internal departments to ensure a seamless client experience and proactively identify account risks to leadership Achieve and exceed company and department goals while maintaining professional competence and understanding client needs Required qualifications GED or High School Diploma; college degree preferred Minimum of 1 year of customer service experience in a professional role Minimum of 1 year of experience in the dental industry Exceptional organizational skills and ability to meet deadlines Proficient in MS Office applications and capable of developing reports in Excel