Leading the company's high-value player strategy, the full-time VIP Program Manager will oversee a team of Player Engagement Specialists, manage the VIP program's P&L, and drive revenue growth through personalized engagement initiatives in a fully remote environment. Key responsibilities Lead and develop a team of Player Engagement Specialists, providing coaching and strategic direction Own the VIP program P&L, including forecasting, budgeting, and achieving revenue targets Design and refine the VIP strategy, focusing on segmentation, rewards, and lifecycle management Required qualifications 5+ years of experience in online gaming, iGaming, hospitality, or a related customer-centric industry Proven experience managing VIP, loyalty, or high-value customer programs Strong leadership background with experience in team management and development Demonstrated ability to manage P&L and make data-driven decisions Deep understanding of player behavior, segmentation, and lifecycle management