Leading the company's high-value player strategy, the full-time VIP Program Manager will oversee a team of Player Engagement Specialists, manage the VIP program's P&L, and drive revenue growth through personalized engagement initiatives in a fully remote environment. Key responsibilities Lead and develop a team of Player Engagement Specialists, providing coaching and strategic direction Own the VIP program P&L, including forecasting, budgeting, and achieving revenue targets Design and refine the VIP strategy, focusing on segmentation, rewards, and lifecycle management Required qualifications 5+ years of experience in online gaming, iGaming, hospitality, or a related customer-centric industry Proven experience managing VIP, loyalty, or high-value customer programs Strong leadership background with experience in team management and development Demonstrated ability to manage P&L and make data-driven decisions Deep understanding of player behavior, segmentation, and lifecycle management
VIP Program Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.