Vice President, Systems Integration

Director, Integrated Solutions - Naperville, IL (FSI)Salary Range $115,000.00 - $125,000.00 Salary/year Position Type Full Time Education Level 4 Year Degree Travel Percentage Up to 50% Category Installation - Maint - RepairAbout Five-Star AudioVisualFounded in 1995, Five-Star AudioVisual is a privately owned, fully independent audiovisual company dedicated exclusively to the luxury hospitality market. We partner with premier hotels, resorts, and event venues across the United States to deliver seamless event technology experiences that elevate meetings, conferences, and live events.For three decades, Five-Star has remained at the forefront of the audiovisual industry by blending advanced technology, thoughtful design, and hospitality-driven service. We act as a true extension of our hotel partners, aligning with each property's culture and standards to create polished, immersive, and reliable event experiences.Why Join Five-StarAt Five-Star AudioVisual, our people are the foundation of everything we do.

We are committed to building long-term partnerships, delivering exceptional service, and investing in the growth and success of our team.Our professionals bring passion, creativity, technical expertise, integrity, and accountability to every project. In this role, you'll have the opportunity to shape strategic solutions, influence revenue growth, and play a key role in delivering high-end audiovisual experiences across premier hospitality properties.You'll work in a collaborative, forward-thinking environment where leaders are trusted, innovation is encouraged, and your impact is visible.What You Can ExpectCompetitive compensation and comprehensive benefitsPerformance-based incentive opportunities tied to new business growthOpportunity to work on high-end hospitality and luxury AV solutionsExposure to complex, high-profile events and strategic client engagementsPosition SummaryThe Director, Integrated Solutions, is a strategic leadership role responsible for designing, developing, and executing comprehensive audiovisual and event technology solutions across multiple properties and high-profile client engagements.This role serves as a trusted partner to clients, hotel stakeholders, and internal leadership, translating vision into innovative, scalable, and revenue-generating solutions. The Director balances consultative sales, technical integration strategy, and operational alignment to ensure seamless execution across diverse environments.This position plays a critical role in driving revenue growth, expanding business beyond the existing partner portfolio, enhancing consistency across the portfolio, and elevating both the client and guest experience.Key ResponsibilitiesSolution Strategy & DesignLead development of integrated AV and event technology solutions aligned with client objectivesTranslate client needs into scalable, technically sound, and integration-focused offeringsStandardize solution frameworks, packages, and best practices across propertiesPartner with operations and production teams to ensure feasibility and execution alignmentSupport complex and high-profile event designsSales Leadership & Revenue GrowthPartner with sales teams and hotel stakeholders to drive revenue performanceParticipate in client consultations, site visits, and pre-conference planningIdentify opportunities for upselling, innovation, and enhanced event experiencesDevelop solution-driven proposals that clearly articulate scope, design, and valueSupport forecasting, pipeline visibility, and strategic revenue planningDrive new business development outside existing partner portfolio through relationship expansion and prospecting initiativesClient & Partner EngagementServe as a senior-level resource for key clients, planners, and hotel partnersBuild strong, trust-based relationships that drive repeat businessPresent solutions with clarity, confidence, and a hospitality-first mindsetRepresent Five-Star in high-visibility client and property engagementsCross-Functional LeadershipAct as a bridge between sales, operations, and production teamsEnsure seamless handoff from solution design through executionPartner with Directors and on-site teams to align expectations and service standardsSupport training and development related to solution strategy and offeringsInnovation & Continuous ImprovementStay current on industry trends, emerging technologies, and experiential designIntroduce new solution offerings, packages, and service enhancementsEvaluate performance metrics and client feedback to refine solution strategiesContribute to company-wide initiatives that elevate brand positioning and service deliveryQualifications5+ years of experience in audiovisual, event technology, hospitality solutions and leadership experienceProven success in consultative selling, solution design, or strategic client engagementStrong understanding of AV systems, event production, and technology integrationExperience working with hotel partners, sales teams, and high-end clienteleExcellent communication, presentation, and relationship management skillsAbility to balance creative strategy with operational feasibilityExpectation written and verbal skillsProficiency with Microsoft Office and technology sales or event management platformsAV certifications such as CTS, CTS-D, CTS-I, or similarValid Driver's license and ability to travelPreferredBachelor's degree in information technology, engineering, business or related fieldExperience with D-Tools or similar AV design, quoting, or integration platformsANP CertificationFull-Time Benefits401(k) with company matchRoth 401(k) with matchMedical, Dental, and Vision InsuranceHealth Savings Account (HSA)Life InsurancePaid sick time, vacation time, and company holidaysIncentive PlanEligible to participate in a new business incentive plan for projects secured outside of Five-Star's existing partner portfolio.

Incentive is structured at 2% of net income per project.