Vice President Strategy - Client Services Director

Location: North Jersey/Remote

Founded in 1996, Atlantis Health is a strategic patient engagement partner for pharma and healthcare organizations. We help clients improve patient experience, outcomes and impact through proven patient engagement solutions grounded in behavioral science. We design and deliver solutions across the health journey, from early insight and strategy to implementation, measurement and optimization.

Our work addresses key patient challenges such as disease awareness and activation, treatment access and initiation, medication adherence and persistence and self-management of wider health behaviors.

Every solution is shaped around what drives patient behavior in each therapy area, treatment context and journey stage. We work closely with clients, patients and healthcare professionals to create engagement that is relevant, practical, compliant and effective in the real world to empower Change for Good.

We are looking to fill a VP Strategy & Client Service Director role in our Summit, New Jersey office. This role leads the US client services function across client strategy, account leadership, commercial growth, and business development, with account and project management reporting to the role. As the senior strategic lead for the US client portfolio, the role guides clients and cross-functional teams in developing behaviorally informed, commercially aligned, and sustainable patient engagement solutions. You will connect patient insights, engagement strategy, and program performance to client objectives and patient needs.

The role strengthens strategic capability across the account and project management teams, sets standards for senior client engagement and solution excellence, and provides the coaching, direction, and commercial focus needed to grow existing and new client relationships.

Responsibilities:

• Client Leadership & Strategic Partnerships
• Commercial Growth & Business Development
• Patient Engagement Strategy, Insights & Solution Excellence
• People Leadership & Capability Development
• Quality, Compliance & Risk Management

Qualified candidates must have significant senior-level experience in client services, account management, consulting, or strategy leadership, proven experience leading senior client relationships and multidisciplinary teams, strong commercial acumen, business development experience, and ability to lead proposals, pitches and commercial negotiations. ability to operate as the senior strategic lead for clients while supporting and developing strategic capability in others.

Excellent presentation, communication, and stakeholder management skills are a must, along with experience within healthcare, pharmaceutical, or life sciences organizations, with an emphasis on US patient services and patient engagement programs, demonstrated experience developing patient journeys, experience maps, and personalized, omnichannel engagement strategies within US pharmaceutical or patient services programs and the ability to interpret patient and stakeholder research and program analytics, define meaningful measurement frameworks, and translate findings into clear client recommendations and program improvements.

This is a unique opportunity to shape the future of a purpose-driven, globally active business at a pivotal moment in its growth journey.