Vice President Of Resort OperationsThis is not a job posting. It is an invitation.There are operators, and then there are architects. The ones who do not just run a property -- they shape what it becomes.
Who know the difference between managing a hotel and building one from the inside out.This is a role for the latter.Bally's Chicago is a $1.7 billion integrated resort rising along the Chicago River -- 500 hotel rooms, 50,000 square feet of convention space, a 3,000-seat entertainment venue, a two-acre park, 2,000 feet of riverwalk, and a casino that will redefine gaming in one of the great American cities. We are seeking a Vice President of Resort Operations to build the operational foundation before the first guest ever walks through the door.What You Will OwnPre-Opening: Design and implement all SOPs, service standards, and systems integrations from the ground up; lead team selection and culture-setting across all divisionsHotel Operations: Full oversight of 500 rooms including Front Office, Bell, Concierge, and all guest-facing touchpoints; drive occupancy, RevPAR, and guest satisfactionHousekeeping: Establish cleanliness standards, turn protocols, and labor models that set the benchmark for Chicago hospitalityFacilities: Oversee VP of Facilities and full campus operations; protect the integrity of a $1.7 billion assetSpa and Retail: Develop and operate the resort spa and all retail outlets; build revenue through programming, packaging, and upsell cultureValet and Parking: Own arrival and departure; establish throughput protocols and service standards for a high-volume downtown environmentFinancial Performance: Own departmental P&L, labor models, and budget; use data to benchmark against best-in-class resortsPartner Coordination: Primary bridge between resort operations, Levy Restaurants, Casino, Convention, and Entertainment leadershipCompetitive Salary and Benefits Package: $180,000-200,000 baseBonus Eligible PositionEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.