Vice President Operations

Location: Hybrid - preferably based in NYC (must be based in one of the following states: CA, FL, GA, HI, IL, MN, MO, NJ, NY, WA)

Reports to: CEO

About Us

Rising Tide Dental is a fast-growing Dental Support Organization (DSO) seeking a highly organized and proactive Vice President of Operations (VPO) to lead our Operations Team of Regional Managers. This role is ideal for someone who thrives in a dynamic environment, enjoys variety, and wants to make a meaningful impact in the dental industry. We are a growing Dental Service Organization (DSO) supporting a network of practices focused on delivering high-quality patient care and strong operational performance. Our model combines clinical autonomy with centralized support, allowing our practices to scale efficiently while maintaining a patient-first culture.

The Opportunity

We’re looking for a Vice President of Operations to lead and scale our multi-site operations. This role sits at the intersection of strategy and execution—you’ll drive performance across practices while building the systems, leaders, and accountability needed to sustain growth.

This is not a purely strategic role. The right person will be equally comfortable in a dashboard review with the CEO and in the field coaching a Regional Manager or troubleshooting practice-level challenges.

What You’ll Do

Operational Leadership

• Oversee performance across all supported practices, with accountability for revenue, EBITDA, patient experience, and team engagement
• Build and manage a team of Regional Managers / Directors of Operations
• Establish clear operating rhythms (KPIs, scorecards, cadence of accountability)

Growth & Scaling

• Partner with executive leadership on growth strategy, including acquisitions and de novos
• Lead operational onboarding and integration of new practices
• Identify and implement scalable systems and process improvements

Practice Performance

• Analyze key metrics (production, collections, hygiene reappointment, case acceptance, labor costs) and drive action plans
• Standardize best practices across locations without over-centralizing
• Partner with clinical leadership to ensure alignment between operations and patient care

Leadership Development

• Coach and develop Regional Managers and Practice Leaders
• Build a culture of accountability, ownership, and continuous improvement
• Support succession planning and bench strength across the organization

Cross-Functional Partnership

• Collaborate closely with HR, finance, revenue cycle, and marketing
• Ensure alignment between field operations and corporate initiatives
• Translate strategy into clear, executable plans at the practice level

What We’re Looking For

• 8–12+ years of multi-site operations leadership experience (DSO, healthcare, retail, or similar)
• Up to 45% time spent traveling
• Proven experience leading through Regional / District Managers
• Experience scaling operations in a high-growth or PE-backed environment preferred
• Ability to balance standardization with flexibility across practices
• High ownership mindset with a willingness to be hands‑on when needed
• Strong communication and influence skills across all levels of the organization

What Success Looks Like

• Strong, accountable regional leadership team
• Smooth integration of new acquisitions
• Improved patient and employee experience

Why Join Us

• Opportunity to shape and scale a growing DSO platform
• High visibility and partnership with executive leadership
• Ability to build systems, teams, and culture from the ground up