This is a banking position- Miami market experience required
This executive will oversee branch and field operations, operations support, call center functions, technology initiatives, regulatory compliance, and process improvement.
The ideal candidate is a senior financial services operations leader with extensive experience managing multiple operational functions, developing high-performing teams, improving efficiency, and leading organization-wide initiatives.
- Lead branch and field operations to drive efficiency, growth, and member satisfaction.
- Develop and implement operational policies, procedures, controls, and best practices across the organization.
- Oversee operations support and call center functions.
- Establish and monitor operational KPIs and performance metrics.
- Identify operational challenges and implement process improvements.
- Ensure operational compliance with BSA, AML, OFAC, Fair Lending, and other applicable regulatory requirements.
- Lead operational audits, risk assessments, and corrective action initiatives.
- Provide guidance to managers and employees regarding operational risk and compliance.
- Lead technology implementations, automation initiatives, and operational transformation projects.
- Partner with IT and other departments to improve systems, workflows, and operational efficiency.
- Develop and manage operational budgets, forecasts, and resource allocation.
- Monitor operational performance and provide reporting and recommendations to executive leadership.
- Partner with Finance, Marketing, Lending, and other departments to align operational priorities with organizational goals.
- Lead, mentor, and develop operations managers and employees.
- Implement performance management initiatives and promote accountability across operations.
- Represent Operations in executive and Board meetings as required.
- Support strategic initiatives focused on sustainable growth, efficiency, and member experience.
Job Qualifications
- Bachelor's degree in Business, Finance, Operations Management, or a related field required.
- MBA or related Master's degree preferred.
- Minimum 10 years of operations leadership experience.
- Minimum 5 years of senior management experience within financial services or a credit union.
- Strong experience overseeing multiple operational functions and teams.
- Proven experience leading enterprise-wide and cross-functional initiatives.
- Strong knowledge of banking/credit union regulatory requirements and compliance frameworks.
- Experience with operational analytics, KPIs, and performance management.
- Experience leading technology implementations and process improvement initiatives.
- Strong budgeting, forecasting, and resource management experience.
- Proven ability to develop and lead high-performing teams.
- Excellent executive communication, leadership, and collaboration skills.
- Ability to manage multiple priorities within a fast-paced financial institution.
- Must be bilingual in English and Spanish