Vice President of Specialty Care, Operations

Vice President Of Specialty Care, OperationsEssen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state's most vulnerable and underserved residents.Founded in 1999, we've grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women's health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.We're looking for talented, motivated individuals to join our growing team.

Whether you're a medical provider, administrator, or operations professional, there's a career here for you. Join us in making a real difference in the health of our community.Essen Health Care is seeking a strategic and execution-focused Vice President of Specialty Care, Operations to lead operational performance across all specialty service lines. This executive will be accountable for scaling specialty operations, optimizing access and throughput, ensuring regulatory readiness, strengthening financial performance, and aligning clinical and operational teams to deliver high-quality, patient-centered care.The VP will oversee day-to-day operations while driving long-term growth, standardization, and operational excellence across a complex, multi-site outpatient platform.ResponsibilitiesProvide executive oversight of all specialty care operations, ensuring alignment with organizational goals and growth strategyDevelop and execute operational plans to support service line expansion, access optimization, and performance improvementTranslate strategic priorities into actionable workflows, staffing models, and operational standardsServe as the operational partner to physician leaders and specialty medical directorsOversee multiple specialty service lines (e.g., Cardiology, Gastroenterology, Neurology, Pulmonology, Behavioral Health, Surgical Specialties, and others as applicable)Ensure consistent operational standards across specialties while allowing for service-line-specific needsPartner with clinical leadership to optimize clinic flow, scheduling templates, and patient experienceDrive standardization of policies, SOPs, and best practices across all specialty sitesOwn operational budgets for specialty care, including labor, vendor spend, and operational expensesPartner with Finance and Revenue Cycle to optimize charge capture, coding workflows, and collectionsMonitor and improve key metrics, including:Provider productivity and utilizationAccess to care and appointment availabilityCost per visit and contribution marginNo-show, cancellation, and cycle-time metricsIdentify and execute cost-containment and margin-improvement initiativesEnsure appropriate staffing models across specialties, balancing access, productivity, and costOversee operational leadership development, succession planning, and performance managementPartner with HR and Talent Acquisition on workforce planning and specialty hiring strategiesSupport physician onboarding, ramp-up, and operational integrationEnsure operational compliance with all regulatory, accreditation, and payer requirementsPartner with Quality and Compliance teams to maintain audit readiness across specialty servicesIdentify operational risks and implement mitigation strategiesSupport quality initiatives tied to patient outcomes, patient experience, and value-based carePartner with IT to optimize EMR workflows, reporting, and operational dashboardsUse data and analytics to drive decision-making and continuous improvementLead operational change management initiatives related to systems upgrades, growth, or restructuringImprove cross-functional workflows between clinical, operational, and administrative teamsQualificationsBachelor's degree required; Master's degree (MBA, MHA, MPH, or equivalent) strongly preferred8–10+ years of progressive healthcare operations leadership experienceProven experience leading multi-specialty outpatient operationsStrong financial acumen with experience managing large operational budgetsDemonstrated ability to scale operations in a high-growth healthcare environmentDeep understanding of ambulatory care workflows, provider operations, and access managementExceptional leadership, communication, and stakeholder management skillsExperience in large, multi-site physician group or healthcare networkFamiliarity with value-based care models and quality performance metricsTrack record of partnering effectively with physicians and clinical leadershipExperience leading through operational transformation or rapid expansionBilingual (Spanish preferred)Leadership CompetenciesStrategic thinker with strong execution disciplineData-driven and outcome-orientedCollaborative, decisive, and accountableComfortable operating in complex, fast-paced environmentsTrusted partner to executive leadership and clinical teamsEqual Opportunity Employer