Vice President of Operations (West Coast)

Job Title

Vice President Operations (West Coast)

Location

Hybrid Remote — Candidates may be based anywhere in the Western United States with convenient access to Reno, NV; Sacramento, CA; and Las Vegas, NV.

Classification

Exempt / Full-Time

Travel

Approximately 30–50% travel required, including regular travel to clinic locations, leadership meetings, and future expansion markets.

Reports To

Christopher Stephenson, MD – Founder & CEO

Compensation

$150,000–$220,000 base salary plus annual performance incentive.

About the Clinic

Rincon Physical Medicine & Rehabilitation is one of the nation's most comprehensive and technologically advanced specialty practices focused on traumatic brain injury and complex neurological rehabilitation. Founded by Dr. Christopher Stephenson, a board-certified physician in Physical Medicine & Rehabilitation and Brain Injury Medicine, Rincon combines innovative diagnostics, multidisciplinary care, and cutting‑edge treatment to help patients recover from life‑altering injuries.

Today, Rincon operates in California and Nevada, with plans for continued expansion into new markets. As we grow, we remain committed to delivering exceptional patient care while building an organization capable of scaling with excellence, consistency, and purpose.

About the Role

Rincon is seeking an experienced Vice President of Operations to lead the operational execution of our growing multi‑site specialty healthcare organization.

Reporting directly to the Founder and CEO, the Vice President of Operations will oversee day‑to‑day operations across Rincon's multi‑state footprint, partnering closely with clinic leaders and executive leadership to build scalable systems, improve operational performance, and support continued geographic expansion.

While this position is remote, the successful candidate will spend significant time onsite with clinic teams and leadership. Success in this role requires a highly visible leader who enjoys building relationships, coaching teams in person, and maintaining a strong operational presence across all locations.

This executive will partner closely with the CEO to implement organizational strategy while maintaining responsibility for operational excellence. The ideal candidate is an experienced healthcare operator who thrives in high‑growth environments, enjoys building teams and processes, and understands how to balance exceptional patient care with strong business performance.

This position is ideal for someone who enjoys creating order from complexity, leading through change, and building organizations that are prepared for their next stage of growth.

Responsibilities

Operational Leadership

• Lead operational performance across all clinic locations.
• Develop standardized operating procedures that improve consistency, quality, and efficiency.
• Create accountability systems that support high‑performing teams and sustainable growth.
• Oversee daily clinic operations while identifying opportunities to improve patient experience, provider productivity, and operational effectiveness.
• Partner with clinical leadership to ensure operational decisions support exceptional patient outcomes.

Growth & Expansion

• Lead operational planning for new clinic openings and geographic expansion.
• Oversee operational readiness, including staffing, workflows, credentialing, payer contracting, equipment, technology, and launch planning.
• Develop scalable infrastructure capable of supporting continued multi‑state growth.
• Evaluate operational opportunities that improve market presence and organizational performance.

Financial & Business Performance

• Develop and manage operational budgets.
• Monitor key performance indicators and operational dashboards.
• Partner with finance leadership to improve operating margins and resource utilization.
• Identify opportunities to improve revenue cycle performance, operational efficiency, and cost management.
• Translate operational data into actionable recommendations for executive leadership.

Process Improvement & Infrastructure

• Build scalable systems that support continued organizational growth.
• Optimize workflows across scheduling, patient access, staffing, billing coordination, technology, and administrative operations.
• Partner with technology vendors and internal stakeholders to maximize the effectiveness of operational systems, including the electronic health record and practice management platforms.
• Establish reporting processes that provide meaningful operational insights and support executive decision‑making.

Leadership & Talent Development

• Build, mentor, and develop a high‑performing operations team.
• Foster a culture of accountability, collaboration, continuous improvement, and patient‑centered service.
• Coach operational leaders while creating clear expectations and measurable performance standards.
• Partner with Human Resources to support workforce planning, leadership development, recruitment, and employee engagement initiatives.

Organizational Readiness

• Develop operational documentation, reporting structures, and standardized processes that support organizational maturity.
• Assist executive leadership in preparing the organization for future strategic growth opportunities, including expansion initiatives and potential investment activity.
• Support due diligence efforts by ensuring operational metrics, documentation, and performance reporting are accurate, organized, and scalable.

Qualifications

Required

• Bachelor's degree in Healthcare Administration, Business Administration, Operations Management, or a related field.
• Seven or more years of progressive healthcare operations leadership experience.
• Demonstrated success leading multi‑site physician practices, outpatient clinics, ambulatory care, or specialty healthcare organizations.
• Experience managing operating budgets and driving measurable financial performance.
• Strong understanding of healthcare operations, including staffing, scheduling, credentialing, payer contracting, compliance, and revenue cycle coordination.
• Proven ability to build operational infrastructure in a growing organization.
• Experience developing KPIs, dashboards, and performance management systems.
• Exceptional leadership, communication, and relationship‑building skills.
• Ability to travel regularly between clinic locations and future expansion markets.

Preferred

• Master's degree (MBA, MHA, or related field).
• Experience in Physical Medicine & Rehabilitation, Neurology, Orthopedics, Pain Management, or other specialty physician practice environments.
• Experience supporting private equity diligence, acquisitions, or other significant organizational growth initiatives.
• Experience leading organizations through rapid expansion or multi‑state growth.

What Success Looks Like

During the first 12–18 months, the Vice President of Operations will:

• Standardize operational processes across all clinic locations.
• Improve operational visibility through meaningful KPI reporting and executive dashboards.
• Strengthen leadership accountability throughout the organization.
• Successfully support the launch of new markets and clinic locations.
• Improve operational efficiency while maintaining an exceptional patient experience.
• Evaluate and own staffing strategy across all levels of the organization, including the recruitment and management of physicians, contractors, and other key team members, to ensure exceptional patient care and operational excellence.
• Build the infrastructure necessary to support Rincon's long‑term strategic growth.
• Health Insurance
• Vision Insurance
• 401k with company contribution
• Paid Holidays
• Paid Time Off
• Performance‑based bonus

Why Join Rincon?

Rincon is building something exceptional. We are a physician‑founded, mission‑driven organization redefining specialty rehabilitative care through innovation, clinical excellence, and compassionate service.

As Vice President of Operations, you won't simply maintain existing operations—you'll help build the systems, teams, and infrastructure that shape the future of the organization. If you're energized by growth, operational excellence, and making a meaningful impact on patients' lives, we'd love to meet you.

We believe great leaders don't have to live in one city to make a meaningful impact. This hybrid executive role offers the flexibility to work remotely while remaining deeply connected to our clinics, leadership team, and patients through regular in‑person collaboration.

Equal Opportunities and Accommodations Statement

Rincon Physical Medicine & Rehabilitation is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We are proud to be an equal opportunity employer seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro‑diversity, disability, age, or veteran status, or any other non‑merit based or legally protected grounds. Rincon Physical Medicine & Rehabilitation is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact in advance of your interview.