Leading the transformation of the global Customer Services organization, the hybrid Vice President of Customer Services will define and execute long-term strategies, enhance operational excellence, and drive the integration of AI and automation into customer interactions. Key responsibilities Define and execute the global organization's long-term strategy and operating model in collaboration with the Chief Customer Officer Lead the Customer Services AI and automation transformation agenda, redesigning workflows and customer journeys Oversee Customer Services during M&A activities, ensuring smooth integration and value realization Required qualifications 12+ years of leadership experience in Customer Services, operations, or strategy, preferably in global SaaS or technology Proven track record of managing large, complex organizations with accountability for revenue and operational performance Experience in operational transformation, including evolving processes, systems, and organizational capabilities Strong understanding of AI and automation technologies and their application in customer experience and operations Bachelor's degree or equivalent professional experience; advanced degree preferred
Vice President of Customer Services in workfromhome at Unknown Company
This position is listed as full time and hybrid.