Vice President of Client Management

Vice President of Client ManagementThis role is intentionally structured to bring discipline, continuity, and relationship depth to loan clients. The VP will:Operate as both an internal strategist and relationship leaderBalance internal process rigor with external partnership managementBring structure while remaining flexible to borrower needsThe role requires both operational excellence and strong interpersonal judgment. IFF is looking for candidates with a commitment to the work we do who can demonstrate their creativity, diligence, enthusiasm, growth-mindset, thoughtfulness, and passion to make meaningful change in the areas of economic and racial justice.Core Responsibilities:Lending Operations & Execution Infrastructure – Build and oversee the internal systems and processes that support post-closing execution.Design and manage processes for-Deal handoff from originations to portfolio managementSeamless coordination between closing and construction loan administrationOngoing portfolio monitoring and reportingThoughtful and responsible management of client relationships under stress and/or experiencing repayment challengesEnsure consistency, accuracy, and efficiency with long-term client interface.Identify and implement process improvements to increase client satisfaction, build trust, and reduce risk.Establish clear ownership and accountability across post-origination activities.Portfolio & Partnership Management – Oversee borrower relationships and portfolio performance across the lifecycle of closed deals.Serve as senior leader for borrower relationships post-closingEnsure consistent, proactive communication and engagement with partnersMonitor portfolio performance, with ongoing identification of opportunities and risksSupport borrowers through opportunities and challenges with a solutions-oriented, relationship-driven approachReinforce long-term partnerships aligned with IFF's mission and investment strategyCross-Functional Alignment & Lifecycle Management – Ensure seamless coordination across the full lending and relationship lifecycle.Partner closely with-VP of Originations (pipeline, structuring, approving and closing)VP of Credit (credit, risk and policy)VP of Operations (process improvement and compliance)Create clarity around roles, responsibilities, and handoffs between teams.Ensure alignment between deal intent at origination and execution post-closing.Support organizational visibility into portfolio performance and key risks.Contribute to broader strategy by identifying trends, challenges, and opportunities within the portfolio.Leadership and Cultural ExpectationsMaintain approachable, steady, and relationship-oriented leadership styleOperate with low ego and a strong sense of ownershipBring structure and clarity without rigidityLead with patience and sound judgement, particularly in complex or sensitive situationsAct as a connector across teams, fostering alignment and collaborationNavigate ambiguity and system building in real timeContribute as a positive cultural influence and "cultural seed" for IFFDemonstrates a commitment to equity, diversity, and inclusion.

Promotes an environment of empathy and respect, ensures the inclusion of all team members, and will actively engage in EDI events and learning opportunities.Note: No job description can be entirely comprehensive, and the jobholder will be expected to carry out such other duties as may be required from time to time and are broadly consistent with the job description and status of the position within the organization.Performance Measures:Borrower relationships are strong, proactive, and solutions-oriented.Portfolio performance is well-understood, with risks identified and managed early.Post-origination processes are clear, consistent, and efficient.Handoff between originations, credit, and operations is seamless.Deals are executed and managed in alignment with original intent and strategy.IFF has improved visibility, confidence, and discipline in its portfolio.Cultivate a culture of openness in information sharing. Encourages open communication, cooperation, and the sharing of knowledge.Model personal accountability that promotes ownership and engagement.Build and maintain effective working relationships with colleagues, peers and team members.Value and support differences in others, contributing to an inclusive work environment. Demonstrates the ability and willingness to communicate effectively with people of diverse backgrounds and experiences to create a collaborative, collegial, and caring community.High level of satisfaction with both internal colleagues and external contacts.Position Qualifications:Education: Bachelor's Degree required, preferably in business, accounting or finance.

Advance degree preferred or equivalent experience in a similar position.Previous Experience:Significant experience (10+ years) in lending, portfolio management, asset management, or lending operations.Strong understanding of the full lending lifecycle, particularly post-closing execution and portfolio oversightDemonstrated success leading and managing high performing teamsExperience managing borrower or partner relationships over timeDemonstrated ability to build or improve operational processes and systemsStrong problem-solving skills with a solutions-oriented mindsetAbility to identify and manage risk proactively while maintaining relationshipsClear communication skills and strong organizational judgmentComfort working in evolving, ambiguous environmentsAbility to balance detail-oriented execution with broader strategic awarenessAdditional Requirements: Regular travel throughout the Midwest region; occasional early start or extended hours and evening or weekend work.Standard Benefits:Medical, dental, and vision insurancePaid time off401(k) retirement plan with employer contributionLife InsuranceShort and long term disabilityWork-Life Balance Benefits:Hybrid workplaceSummer FridaysEmployee Development Benefits:Professional development stipendMentorship programMiscellaneous:Wellness programsEmployee assistanceReferral BonusesIFF does not offer the following:relocation package100% remoteprovide sponsorship to applicants who require or will require a work permit.Check off only some boxes in the requirements listed above. Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every qualification. So, if you're excited about this role, we encourage you to apply.Application Instructions: Please visit the Careers section of our website to apply online.IFF values equity, diversity, and inclusion as part of its mission to strengthen nonprofits and the communities they serve.

IFF is an equal opportunity employer and is committed to building and maintaining a culturally diverse workplace that is free of discrimination and harassment of any kind. We encourage women, minorities, individuals with disabilities and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.