Vice President - Modern Workplace Services

Vice President Of Modern Workplace ServicesThe Vice President of Modern Workplace Services is responsible for defining and executing the end-to-end strategy for SHI's Modern Workplace Services (End User Compute) business, including solution development, services delivery, project execution, partner ecosystem, and sales enablement. This leader will drive revenue growth, improve margin quality, and operationalize a scalable, repeatable delivery model that ensures consistent customer outcomes and strong project execution across the global business.Role Description1. Strategy & Business GrowthDefine and execute a multi-year Modern Workplace Services strategy aligned to SHI's solution pillar objectives.Drive revenue growth while improving margin quality, mix, and operational efficiency.Identify and scale high-impact offerings across EUC, collaboration, and managed services.Own pipeline health, forecasting, and long-term financial performance.2. Service Delivery & Operational ExcellenceBuild and lead a best-in-class Modern Workplace services organization, ensuring consistent, high-quality delivery across all engagements.Establish standardized:Service catalogs and offeringsDelivery methodologies (internally delivered vs. partner-led services)Runbooks and execution frameworksDrive improvements in:Service profitabilityUtilization and capacity planningDelivery quality and customer satisfactionEnsure services are scalable, repeatable, and aligned to financial and operational KPIs.3. Project Management & Execution DisciplineEstablish a formal project and program management framework across all Modern Workplace Services initiatives and customer engagements.Ensure all projects have:Clearly defined scope, ownership, and success criteriaStandardized governance (timelines, milestones, risk management)Measurable outcomes tied to customer value and financial performanceDrive accountability through:Structured project reviewsPerformance dashboards and reportingEscalation and risk mitigation processesPartner with delivery and sales leadership to ensure seamless transition from deal qualification to project execution.4. Modern Workplace Services TransformationTransform the services organization into a disciplined, data-driven operating model:Implement qualification frameworks to prioritize high-value opportunitiesDefine clear processes from opportunity intake to delivery to optimizationReduce inefficiencies caused by:Siloed teamsOverly broad services portfolioLack of standardized processesDrive continuous improvement through measurement, feedback loops, and execution controls.5. Operating Model & KPI DisciplineImplement a consistent operating rhythm:Weekly performance reviewsMonthly business reviewsKPI-driven decision-makingAlign KPIs across:Sales (pipeline quality, conversion)Services (utilization, margin, delivery performance)Customer success (experience, retention)Create visibility and accountability across all functional leaders.6. Partner & Ecosystem LeadershipDefine and execute a global partner strategy across OEMs and service providers.Establish structured partner lifecycle management:Capability definitionGovernance and alignmentEnablement and onboardingPerformance measurement and optimizationDeepen strategic partnerships (e.g., Microsoft, OEMs) to accelerate growth and differentiation.7. Sales Enablement & Go-to-MarketEnable sales teams with:Clear messaging and solution positioningStandardized qualification frameworksImproved deal inspection and pipeline rigorIncrease win rates and sales productivity by improving opportunity quality and focus.8. Customer Value & ExperiencePosition SHI as a trusted partner enabling customers to:Reduce IT complexity and costImprove employee experience and collaborationAccelerate time-to-value from technology investmentsEnsure every engagement delivers measurable business outcomes.9. Organizational LeadershipAssess and evolve organizational design to support scale and efficiency.Build a high-performance culture centered on:Ownership and accountabilitySimplicity and clarityExecution excellenceDevelop leadership bench strength across sales, services, and delivery teams.Behaviors and CompetenciesLeadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.Customer Service: Can lead strategic customer service initiatives, inspire others to prioritize customer service, and foster a culture of continuous customer service improvement.Continuous Improvement: Can lead others in identifying and implementing major improvements and proactively drive continuous improvement across the organization.Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.Problem-Solving: Can lead strategic problem-solving initiatives, inspire others to improve their problem-solving skills, and foster a culture of proactive problem-solving.Decision-Making: Can lead organizational decision-making, mentor others in developing decision-making skills, and create frameworks that enhance the decision-making capabilities of the team.Change Management: Can lead and model exceptional change management at all levels of the organization, can develop and implement change management strategies, and can coach others to improve their change management skills.Relationship Building: Can lead strategic collaborations, inspire others to build relationships, and foster a culture of teamwork and mutual respect.Team Development: Can inspire a culture of teamwork across the organization, fostering cooperation, communication, and mutual respect among all staff members.Skill Level RequirementsAbility to communicate and position complex products, services, or solutions by understanding stakeholder needs and articulating value.Ability to lead large-scale service or operational initiatives through to successful completion.Ability to build and sustain strategic relationships with internal and external partners.Strong business acumen, including understanding of market dynamics, operational models, and organizational strategy.Ability to manage performance at individual, team, and organizational levels.Expertise in talent development, workforce planning, and leadership capability building.Other Requirements10–15+ years of leadership experience in Modern Workplace Services, EUC, or IT ServicesProven track record of building and scaling services delivery organizations and project execution modelsStrong background in:Managed services and service delivery frameworksProject/program management at scalePartner ecosystem strategyExperience driving KPI-led operating models and financial performanceExecutive presence with ability to drive alignment across senior leadershipDemonstrated experience leading teams and managing organizational performanceAbility to work across regions and functions in a global environmentWillingness to travel as needed based on business requirementsThe estimated annual pay range for this position is $350,000 - $425,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.

Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.Equal Employment Opportunity – M/F/Disability/Protected Veteran Status