Vice President (Membership)

NACDA, which includes 19 affiliate associations within its membership structure, is seeking a detail-oriented systems and operations professional to serve as the primary administrator of NACDA’s membership CRM, NetForum. This role owns the full lifecycle of membership operations and supports event registration — from database configuration and record accuracy to event-day support and post-event reconciliation — ensuring NACDA and its Affiliate Associations can rely on clean, current, and well-documented member, registration, and billing data.

Key Responsibilities

• NetForum Administration
• Serve as the primary administrator and internal system owner of NetForum.
• Configure and maintain the membership database, pricing structures, user permissions, and event registration setup (when needed).
• Manage system updates (including support ticket submissions), configuration changes, testing, and ongoing maintenance.
• Maintain internal documentation covering system setup, standard processes, and data standards.
• Ability to identify, flag and elevate any issues that arise within modules within the CRM.
• Membership CRM Management
• Own the full-cycle membership process, including new memberships, renewals, group memberships, and terminations.
• Maintain accurate individual, institutional, and Affiliate Association member records.
• Resolve record discrepancies, duplicate accounts, and access issues.
• Manage a high volume of membership updates while maintaining accuracy and consistency.
• Conduct regular record audits to ensure ongoing data integrity.
• Maintain continuity and institutional knowledge of membership processes, structures, and system configurations.
• Event Registration Support
• Build and manage event registrations within NetForum and external event platforms as needed.
• Support members with event registrations, invoices, receipts, refunds, and payment issues.
• Serve as the primary system administrator on-site during the NACDA & Affiliates Convention and provide extended availability during major events, as needed.
• Resolve issues related to membership status, walk-up registrations, and check-in.
• Process cancellations and registration changes while preserving record integrity.
• Ensure attendance and transaction records are accurately captured in NetForum.
• Post-Event Reconciliation
• Reconcile event registrations and payments in coordination with the Events and Finance teams.
• Review and correct post-event registration and membership records.
• Coordinate closely with Association Managers and NACDA staff to resolve membership and registration issues.
• Update processes and documentation based on recurring issues and lessons learned.
• NetForum Connectors & Integrations
• Manage NetForum connectors supporting membership and event registration processes, including payment and data flow.
• Understanding of General Ledger accounts and basic debit/credit accounting, ensuring transactions applied are coded to the correct accounting entity.
• Monitor system synchronization and troubleshoot integration errors.
• Coordinate with vendors and external IT support as needed.
• Maintain documentation of integrations and CRM dependencies.
• Internal Support & Training
• Serve as the primary point of contact for staff questions/intern training related to membership and NetForum.
• Respond to routine record updates and access requests, particularly during membership renewal periods.
• Train staff on standard NetForum usage and processes.
• Provide clear guidance to staff on system capabilities and limitations.

Qualifications

Required

• Experience administering a CRM or association management system (AMS) in a professional setting.
• Strong attention to detail and comfort with structured, process-driven work.
• Clear written and verbal communication skills.
• Ability to manage competing priorities and high volumes of detailed work accurately.
• Ability to stay current on system updates and apply problem-solving skills to resolve platform and process issues.

Preferred

• Hands-on experience with comparable association management and event registration systems, with a working knowledge of the Cvent platform.
• Experience working in an association, nonprofit, or membership-based organization.
• Experience with system integrations, connectors, or data synchronization between platforms.

Job Type: Full Time

Job Duration: Indefinite

Min Experience: 5-7 Years

Min Education: BA/BS/Undergraduate

Required Travel: 10-25%

Job Function: Education

Location: Westlake, Ohio, United States (on-site)