Vice President, Knowledge Management

Vice President, Knowledge Management

Location: Chicago, IL or Denver, CO (3 days per week in office)

Overview: Leads the firm’s enterprise knowledge management strategy, department, and capabilities, advancing capture, organization, and leveraging of intellectual capital to support business development, client delivery, innovation, and operational excellence.

Key Responsibilities

• Lead the ongoing development and execution of enterprise knowledge management strategy aligned with business priorities and growth objectives.
• Oversee the firm’s knowledge management infrastructure, repositories, governance standards, taxonomy, and content lifecycle management processes.
• Partner with consulting and operational leaders to improve the capture, organization, and dissemination of intellectual capital across practices and functions.
• Drive adoption and continuous improvement of knowledge management tools, platforms, workflows, and user experiences.
• Collaborate with sales, marketing, and consulting teams to support high‑quality, efficient proposal development and client pursuit activities.
• Develop and maintain governance processes to ensure content quality, consistency, relevance, and compliance with firm standards.
• Lead initiatives to improve searchability, accessibility, and usability of firm knowledge resources and data assets.
• Partner with IT, data, digital, and AI leadership teams to develop and operationalize a scalable enterprise AI and knowledge enablement strategy.
• Help evaluate, implement, and govern AI‑enabled knowledge management tools, intelligent search capabilities, automation solutions, and emerging technologies.
• Establish governance, standards, and best practices related to AI‑assisted content management, knowledge curation, and enterprise information usage.
• Identify opportunities to improve productivity, insight generation, and content accessibility through responsible and practical application of AI capabilities.
• Collaborate with stakeholders to ensure alignment between knowledge management strategy, enterprise technology priorities, and digital transformation initiatives.
• Build strong relationships across the organization to foster a culture of collaboration, knowledge sharing, and continuous learning.
• Lead, mentor, and develop knowledge management team members and associated resources.
• Monitor KM performance metrics, adoption trends, and operational effectiveness, providing regular reporting and recommendations to leadership.

Qualifications

• 10+ years of progressive experience in knowledge management, content management, consulting operations, digital enablement, or related professional services leadership roles.
• Demonstrated experience leading enterprise knowledge management programs, systems, and governance models within a consulting, healthcare, or professional services environment.
• Strong understanding of sales operations and enablement, intellectual capital management, and consulting engagement and delivery workflows.
• Experience implementing or optimizing KM technologies, collaboration platforms, document management systems, enterprise search tools, and AI‑enabled solutions.
• Strong understanding of emerging AI technologies, content intelligence, digital collaboration platforms, and scalable knowledge enablement capabilities.
• Experience partnering with IT, data, analytics, and digital transformation teams to implement scalable technology‑enabled solutions.
• Familiarity with governance considerations related to AI‑enabled knowledge management, information security, and enterprise content standards.
• Demonstrated ability to translate business needs into scalable operational and technology strategies.
• Proven ability to lead cross‑functional initiatives and influence senior stakeholders across a matrixed organization.
• Exceptional organizational, communication, facilitation, and change management skills.
• Strong analytical and problem‑solving capabilities with attention to operational effectiveness and user experience.
• Demonstrated leadership experience with team development and performance management.
• Ability to balance strategic priorities with operational execution in a fast‑paced environment.
• High degree of professionalism, collaboration, and client service orientation.
• Applicants must have work authorization that does not require sponsorship of a visa for employment authorization in the United States.

Education

Bachelor’s degree required.

Physical Requirements

• Must be able to perform essential duties satisfactorily with reasonable accommodations.
• Work is generally performed sitting, talking, hearing, and typing. Visual acuity is required to use a keyboard, prepare and analyze data and figures, transcribe, and view a computer terminal; extensive reading.

Work Environment

• Travel: Occasional 0–10%.
• Role location: Chicago, IL or Denver, CO; requires three days per week in office and time in a home office for remote work.
• Work is performed in a combination of office and home setting; may require a home office and proximity to an airport for work‑related travel.

Estimated Hiring Range

$160,000 – $200,000 per year.

Benefits & EEO Statement

Kaufman Hall is committed to providing equal opportunity for all employees and applicants. We recruit, hire, train, promote, pay, and administer all employment actions without regard to actual or perceived or assumed protected group status as defined by law of an individual or that individual’s associates or relatives. Our policies and the law prohibit employment discrimination against any employee or applicant on the basis of any legally protected status.