Vice President, Head of Digital – CRO

• Lead Equinix's enterprise Lead-to-Cash transformation and deliver measurable improvements in speed, simplicity, customer experience, and commercial performance
• Partner with CRO leadership to redesign the commercial operating model and eliminate customer-lifecycle friction
• Advise the CRO on business strategy and revenue transformation
• Improve sales productivity through AI-first workflows, automation, and intelligent decision support
• Build digital capabilities that accelerate bookings, reduce churn, increase customer lifetime value, and improve commercial efficiency
• Develop and execute the digital channel strategy
• Build a partner platform to support growth
• Embed predictive, generative, and agentic AI across the customer lifecycle
• Own the vision, strategy, and execution of CRO digital platforms
• Lead product management, engineering, and delivery teams with accountability for outcomes, adoption, and value realization
• Drive platform simplification, rationalization, engineering excellence, and delivery velocity
• Build executive relationships and influence decisions across Sales, Marketing, Finance, Operations, and Product
• Lead enterprise-scale organizational change and build a high-performing global leadership team
• Design innovative solutions using data analytics and customer feedback
• Drive automation, AI/ML, and analytics use cases for forecasting, targeting, personalization, and revenue predictability
• Benchmark trends in sales technology, revenue intelligence, and commercial platforms

Requirements

• 15+ years leading large-scale commercial, digital, or business transformation programmes
• Proven experience partnering directly with Chief Revenue Officers, Chief Commercial Officers, or equivalent executive leaders
• Demonstrated success leading enterprise Lead-to-Cash, Quote-to-Cash, or commercial transformation initiatives
• Deep understanding of sales, marketing, customer success, partner ecosystems, and revenue operations
• Experience using AI to transform business operations, not simply deploying AI technologies
• Strong commercial acumen and ability to translate technology investments into measurable business outcomes
• Exceptional executive presence, influencing skills, and organizational leadership
• Bachelor's degree required
• MBA or equivalent executive education preferred
• Deep platform and technology experience to build Lead-to-Cash platforms with a product/platform mindset
• Ability to collaborate with executive stakeholders in complex, matrixed organizations
• Excellent problem-solving and prioritization skills
• Ability to inspire behavior change, motivate teams, plan initiatives, designate priorities, and make decisions amid ambiguity
• Ability to communicate vision and influence across the organization
• Data-driven, decisive, execution-focused, and results-oriented
• Product/engineering mindset and experience leading major global transformations across cultures in a matrix-driven organization
• Experience driving innovation, automation, AI/ML, analytics, and continuous improvement

Core Competencies

Demonstrates expertise in leading enterprise-scale commercial transformations, particularly in Lead-to-Cash and Quote-to-Cash initiatives, while leveraging AI and data analytics to drive measurable business outcomes. Possesses strong executive presence and the ability to influence and collaborate across complex organizations.

Highest-signal resume keywords

• Lead-To-Cash Transformation
• AI/ML Implementation
• Commercial Strategy Development
• Executive Stakeholder Collaboration
• Data Analytics Utilization

ATS Optimization Keywords

Hard Skills

• Business Transformation
• Sales Technology Benchmarking
• Digital Channel Strategy
• Product Management
• Engineering Excellence

Soft Skills

• Exceptional Executive Presence
• Influencing Skills
• Problem-Solving
• Decision-Making
• Team Motivation

Certifications & Qualifications

• Bachelor's Degree
• MBA or Equivalent Executive Education

Industry Keywords

• Revenue Operations
• Customer Success
• Partner Ecosystems
• Commercial Performance
• Organizational Change

Tools & Technologies

• AI Workflows
• Automation Tools
• Predictive Analytics
• Generative AI
• Customer Feedback Systems