hackajob is collaborating with Stord to connect them with exceptional professionals for this role.
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
About the Role
Stord is looking for a Vice President of Customer Experience to join and strengthen our existing Customer Experience leadership team as we scale across products, geographies, customer segments, and acquired businesses.
This leader will partner closely with Stord's existing VP of Customer Experience and other CX executives, operating as a peer leader within the function. Together, the CX leadership team will define how Stord serves, retains, and grows an increasingly complex customer portfolio spanning emerging brands through some of the world's largest enterprises.
This role is an investment in additional executive capacity, specialization, and scale as Stord grows. The VP will have direct ownership and autonomy over defined customer portfolios, teams, and strategic priorities, with accountability for the performance and outcomes of their organization. At the same time, this leader will partner closely with Stord's existing CX leadership to align on company-wide standards, shared priorities, and a consistent "One Stord" customer experience.
The mandate extends beyond traditional
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
About the Role
Stord is looking for a Vice President of Customer Experience to join and strengthen our existing Customer Experience leadership team as we scale across products, geographies, customer segments, and acquired businesses.
This leader will partner closely with Stord's existing VP of Customer Experience and other CX executives, operating as a peer leader within the function. Together, the CX leadership team will define how Stord serves, retains, and grows an increasingly complex customer portfolio spanning emerging brands through some of the world's largest enterprises.
This role is an investment in additional executive capacity, specialization, and scale as Stord grows. The VP will have direct ownership and autonomy over defined customer portfolios, teams, and strategic priorities, with accountability for the performance and outcomes of their organization. At the same time, this leader will partner closely with Stord's existing CX leadership to align on company-wide standards, shared priorities, and a consistent "One Stord" customer experience.
The mandate extends beyond traditional
Vice President, Customer Experience in remote at Unknown Company
This position is listed as full time and onsite.