Vice President, Client Success

VP Of Client SuccessVirta Health is on a mission to reverse metabolic disease in one billion people. Current treatment approaches aren't working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse metabolic disease in one billion people.We're looking for an experienced VP of Client Success to own revenue growth from our existing client base while scaling and upskilling our Client Success teams.

The ideal candidate will have experience working with self-insured employers, large health plans and related health industry partners. This role is beyond managing the day-to-day needs of a client base - it is about preparing us strategically, organizationally, and operationally for our next level of scale. The VP of Client Success must be able to expertly navigate rapid change, approach problems with creativity and curiosity, and be able to partner seamlessly with internal and external stakeholders to drive critical initiatives forward.Virta is at an exciting stage of its growth journey and this candidate will play a critical role in shaping the customer success team and expanding our access to patients across the US.Responsibilities:Lead executive for Employer and Health Plan customer segments, including the Implementation functionGrowing and evaluating our systems, processes, and people to keep pace with the scale of our customer growthSuccessfully grow and manage our revenue from our existing book of businessProvide top level service to our rapidly growing customer base. Importantly this includes an analytical competency for sharing the transformative impact of our treatment on their population in order to excite and delight while also providing hard dollar savingsDevelop and deepen relationships with key executives within our largest employer and health plan clientsPartner with customers on program goals and KPIs, sharing Virta ROIManage and mentor a high performing team of customer success & implementation managers while driving incremental efficiency across the teamOwn the acceleration of account expansions and renewals. Identify renewal risks and implement remediation plans; grow client size YoY through new product adoption and improved member participationPartner with our Patient Marketing team to drive marketing access and best practice adoption within new & existing customersAct as a customer advocate internally across our Operations and Product teams to continue to refine the customer and patient experience including customer launches, patient onboarding and enrollment, billing etc.Define, grow and manage customer success team, processes, and infrastructure90 Day PlanWithin your first 90 days at Virta, we expect you will do the following:Understand the Virta product set and value propositionGet to know our existing customer base - the organizations, the opportunities, and the challenges; this will be the basis to develop/refine account expansion and renewal plansDevelop a high-level strategy for growth and scaling in 2027 and beyondBuild relationships internally with key cross functional counterparts in Commercial, Product, Ops and Clinical organizationsBuild relationships with some of our key customersRequirements:15+ years experience in Commercial Leadership, specifically within healthcare and focused on both large employers and health plansTrack record of implementing strategies to drive revenue growth through expansion and account retentionIn-depth knowledge of the healthcare ecosystem & industry trendsExperience scaling a Client Success organization & managing/mentoring growing teamsExperience managing and growing other people leadersAbility to proactively problem solve and drive new initiativesStrong management presence and leadership ability, with communication, project leadership and interpersonal skills that inspire and motivate leaders and teamsAbility/flexibility to work cross-functionally within an ever-evolving company where fast-paced change is the normProven track record of architecting durable AI systems that solve cross-functional challenges and deliver measurable improvements to business efficiencyValues-driven cultureVirta's company values drive our culture, so you'll do well if:You put people first and take care of yourself, your peers, and our patients equallyYou have a strong sense of ownership and take initiative while empowering others to do the sameYou prioritize positive impact over busy workYou have no ego and understand that everyone has something to bring to the table regardless of experienceYou appreciate transparency and promote trust and empowerment through open access of informationYou are evidence-based and prioritize data and science over seniority or dogmaYou take risks and rapidly iterateAs part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA.

Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.Virta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $275,000 to $300,000. Information about Virta's benefits is on our Careers page at: part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA.

Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.As a remote-first company, our team is spread across various locations with office hubs in Denver and San Francisco.Clinical roles: We currently do not hire in the following states: AK, HI, RICorporate roles: We currently do not hire in the following states: AK, DE, HI, ME, MS, OK, SD, VT.Virta uses Ashby as its applicant tracking system, which incorporates AI-powered tools in certain aspects of the recruiting process, including application review, candidate screening, and interview note taking; your data is not used to train AI models, and all final hiring decisions are made by Virta Health personnel. For more information, see Virta's AI Interview Resources page.