Vice President, Client Operations Manager

JOB DESCRIPTION

A leading global financial services company at the heart of the financial system, we influence nearly 20% of the world’s investible assets. Our culture encourages growth and success through cutting‑edge AI and breakthrough technologies. We seek a Vice President, OPS Client Service Manager located in Lake Mary, FL.

Responsibilities

• Lead the client operations and reporting team, fostering continuous improvement and excellence aligned with BNY's principles.
• Develop and implement strategies to enhance client service delivery, leveraging industry best practices and innovative solutions.
• Collaborate with cross‑functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
• Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise.
• Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions to enhance client satisfaction.
• Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management.

Qualifications

• Bachelor's degree in Business, Finance, or a related field.
• Advanced degree or relevant certifications are a plus.
• 4–7 years of experience and 0–1 years of management experience.
• Experience in an operational area and/or client services is preferred.
• Strong leadership and team management skills.
• Excellent analytical and problem‑solving abilities.
• Effective communication and interpersonal skills for client interaction and collaboration across teams.

Compensation & Benefits

BNY offers competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence. Benefits include 401(k) matching, health, dental, vision, basic life insurance, paid vacation, sick leave, and paid volunteer time.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.