Vice President, Client Operations Lead, Securities Services Operations - Tokyo

Vice President, Client Operations Lead, Securities Services Operations – Tokyo

Location: Chiyoda, Tokyo, Japan

Job Type: Hybrid

Posted: Jan. 09, 2026

Job Overview

日本の投資家を、世界基準の体験へ。

Citiは、100以上の市場に広がるネットワークと統合プラットフォームで、機関投資家の複雑なニーズを正確・迅速・透明なサービスに変えていくグローバルバンクです。東京はその中核拠点。Operations（Client Operations）は、Securities Services／TTSなどの各チームと連携し、エンドツーエンドの顧客体験・効率性・コントロールを同時に高水準で実現しています。

本ポジションでは、主要機関投資家の“顔”としてClient Serviceをリードし、日本市場の複雑性とCitiのグローバルな強みを橋渡ししながら、デジタル化・プロセス最適化・リスク管理を前進させていただきます。（ハイブリッド勤務／グローバル連携あり）

Key Responsibilities

• Client Leadership: Serve as the escalation owner and strategic partner to trust banks and asset managers in Japan, solving complex cross‑border investment needs.
• E2E Improvement & Change: Lead STP uplift, manual reduction and exception standardization, achieving escalation prevention and shorter TAT.
• Multi‑function / Multi‑product Ownership: Orchestrate multiple functions (e.g., Settlements, Asset Servicing, Onboarding) and products (Bonds, Equities, Mutual Funds).
• Strategy & Execution: Design KPIs/KRIs, plan capacity & skills, own the change roadmap and make outcomes visible with data.
• Global Partnership: Operate as One Citi with regional/global Ops, Product and Technology; negotiate and align in English to fit global standards with Japan‑specific practices.
• People & Culture: 3–5 years of people management (hiring, performance, coaching, succession) and an inclusive team culture.
• Controls & Risk: Maintain pristine controls and regulatory compliance while maximizing throughput.

Qualifications

Essential

• Manager experience in Custody / Securities Operations (team leadership, quality/TAT control, escalations)
• People management (3–5 years): hiring, performance management, coaching & development
• Breadth across multiple functions/products (e.g., Settlements, Asset Servicing, Onboarding / Bonds, Equities, Mutual Funds)
• Strategic planning & execution (KPI design, resource planning, change roadmap)
• Proven change maker with drive to lead standardization, automation and STP improvement
• Proactive issue prevention and sustainable root‑cause fixes
• Global communication in English with regional/global stakeholders (negotiation and alignment)
• Understanding of Japanese business practices at trust banks / asset managers and direct experience with institutional clients
• Language: English – Business level (required); Japanese – basic to business preferred (team can supplement for client interactions)
• Product exposure: handling non‑Japanese securities (e.g., US/EU bonds)
• Strength in one or more: Asset, Corporate Actions, Mutual Funds

Preferred

• Delivered measurable client experience uplifts (e.g., NPS/CSAT)
• Data‑driven operations (dashboards, exception management)
• Cross‑border operating experience; knowledge of custody tax/disclosure
• Demonstrated talent development / succession planning

Licensing (Regulatory requirement)

• JSDA Class 1 Sales Representative certification (required for this role)

What’s in it for you

• Lead the bridge between Japan’s high‑complexity market and global standards, leaving results through scalable mechanisms
• Expand scope from operations to client‑journey design via cross‑functional, global initiatives
• Hybrid setup and English‑driven career acceleration (regional alignment, global forums, cross‑border projects)

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

View Citi’s EEO Policy Statement and the Know Your Rights poster.