Vice President, Client Enrollments

Vice President, Client EnrollmentsAt Freedom Debt Relief, we help everyday people move from struggling to thriving with personalized financial solutions. We are evolving from a fully phone-led enrollment model to a digital-first, hybrid one. Clients can choose to enroll online with guided, AI-assisted help and work with a skilled advisor whenever that serves them better.As Vice President, Client Enrollments, you will lead that transformation while meeting enrollment targets through it. You will own one enrollment funnel that leverages both modes, digital self-enrollment and agent-assisted sales, so they reinforce each other rather than compete. You will lead a multi-site and remote organization of directors, managers and hundreds of enrollment specialists.This role collaborates with performance marketing, digital product, data science and the contact center systems. You own conversion yield, unit economics, contact strategy, regulatory compliance and, ultimately, achieving the enrollment targets committed to monthly, quarterly and annually. If you have led a sales organization through a shift like this, and grown the business in both modes at once, we want to talk to you.What you'll do:Lead the hybrid enrollment transformation. Define and execute the roadmap from phone-led to digital-first enrollment.

Set milestones for digital enrollment share, conversion and cost per enrollment, and sequence the change so enrollments grow throughout it.Shape the digital enrollment experience with Product. Partner with Product, Design and Engineering on the guided flow: discovery, solutioning, approval and enrollment. Define the milestones, when a human or AI agent steps in, and handoffs that give the advisor full context so the live conversation picks up where the member left off digitally.Redesign the sales operating model. Rethink how human and AI capacity is organized as more members enroll digitally. Refine team structures, lead ownership, compensation and incentives, and how work is routed. Build staffing and capacity plans that keep top talent engaged as roles evolve.Run a modern, multichannel contact strategy. Optimize for answer rate and trust, not dial volume. Lead branded calling, verified caller ID, SMS, email, chat and appointment scheduling, and protect line health and deliverability across carriers and devices.Engage the lead.

Align preview, power and AI dialing to lead value, and build blended teams that work their pipeline, take new leads, and handle inbound calls and warm transfers.Put AI to work across the sales lifecycle. Deploy AI to deliver information to the advisors that will improve the consumer experience and strengthen the advisor's performance.Measure everything and test rigorously. Establish KPIs from connect rate, connect-to-close, cost per enrollment, CAC and LTV. Use controlled tests and holdouts so changes such as new dialing strategies are measured and proven out, not assumed to be valuable.Drive enterprise alignment. Partner with Lending (personal loans and home equity) on shared assessment, lead-value scoring, a single consumer profile and cross-product pathing. Converge where it improves results and diverge deliberately where business needs and economics differ.Lead people through change. Reskill frontline teams for new roles, keep top talent through compensation and role changes, and build frontline leadership depth. Cultivate a culture anchored in Achieve's values: Care, Get Better, Act with Integrity and Collaborate.Champion compliance in every channel.

With Legal, Risk and Compliance, maintain adherence to TSR, TCPA, FTC guidance, state debt relief laws and UDAAP. Extend that rigor to digital disclosures, e-signature, consent for SMS, and AI-assisted conversations.What success looks like:Success is a growing enrollment business that has become genuinely hybrid. Members can start and finish an enrollment online and can reach a skilled advisor when that serves them better; ultimately, both paths should feel like one integrated experience. Enrollments grow throughout the shift, not only after it, against targets set with executive leadership.Behind that client experience sits a stronger foundation: higher answer rates and healthier lines, an operating model and incentives built for hybrid enrollment, and AI that makes every advisor more effective. Cost per enrollment falls, lifetime value rises, and Debt Relief works in step with Lending to match each consumer to the right solution.