VIC Development Training Manager

Summary

The VIC Development & Experience Manager develops and executes initiatives for very important clients (VICs) within Avenue flagship stores. The role builds client relationships, grows the VIC base, and supports revenue growth through tailored experiences and effective client development strategies.

Responsibilities

• Develop strategies to expand the VIC base and drive customer engagement, loyalty, and revenue growth.
• Develop VIC room and floor strategies in partnership with store renovation plans.
• Collaborate with the Store Director and cross-functional partners to align VIC acquisition plans and in-store strategies with store and business objectives.
• Cultivate relationships with existing clients and identify upsell and cross-sell opportunities.
• Develop customized client solutions and strategic growth plans for Million Dollar Sellers.
• Use clienteling tools, gather feedback, and help improve client development processes and technology.
• Educate Sales Professionals on strategies and best practices for serving VICs.

Requirements

• Proven success driving client engagement and relationship management.
• Deep understanding of luxury clients and consumer behavior.
• Previous experience in retail leadership.
• Ability or aptitude to learn technical applications quickly.
• Exceptional teamwork and communication skills.