Seasonal Fan Experience Concierge CoordinatorVibee is seeking a highly motivated and proactive Seasonal Fan Experience Concierge Coordinator in Las Vegas to join the Vibee team. This position will be hybrid. Candidate will need to be available on Thursdays/Fridays/Saturdays in person onsite and can choose 1-2 additional days to work remotely.This position will handle various types of requests that require different levels of troubleshooting, all while providing exceptional service and working towards a goal of one contact resolution. This position requires the use of a computer.Seasonal Fan Experience Concierge Coordinator will work a maximum of 30 hours per week (8 hours minimum onsite/in person per week), on a flexible schedule subject to employee's availability. This position reports to the Concierge Manager, FX Staffing Manager and Director of Fan Experience.ResponsibilitiesMaintain a basic understanding of the artist, their career, and notable achievements to engage and inform fans.Greet and welcome fans, ensuring they feel welcomed and valued from the moment they arrive and throughout their visit.Provide the highest level and quality of guest service at all times ensuring guest confidence.Ensure all required waivers or releases associated with their packages are completed.Verify identification and provide guests with the appropriate credentials, gift bags, or package elements.Provide general information about the artist, Vibee packages, and the concert event.Interact confidently and professionally with fans at varying age ranges and from various professional backgrounds.Address guest service issues and manage fan concerns effectively and efficiently.Listen to fan feedback and complaints, providing solutions or escalating issues to the appropriate department when necessary.Ensure fans feel attended to, maintaining a high standard of service befitting a VIP experience.Stay informed about artist details and event details, including schedules, venue information, and special instructions.Resolve high volume guest queries in an efficient and timely manner, via voice, text, chat and email.Utilize verbal, electronic, paper, and other means of communication with guests, and make suggestions for the improvement of communication systems.Advise and support other members of the guest services team in relation to event and venue information and guest queries.Liaise with other departments as needed to solve issues involving tech, ticketing, and hotels.Troubleshoot and resolve any activation issues, ticketing or hotel issues or technical glitches promptly.Maintain a calm, positive and professional attitude and demeanor when dealing with guests having situations and issues.Work on other projects and tasks as needed.QualificationsHigh School Diploma or equivalent and a Bachelor's degree is considered a bonus.1+ years of phone or in-person experience in hospitality, live events, ticketing or a guest service industry.Experience and skills using Microsoft Office and G-Suite programs.
Experience with sales platforms, airtable and slack are a bonus.Must be able to perform in a fast-paced, multiple-demand work environment.Possesses excellent communication, interpersonal, organizational and guest service skills.Must have problem solving skills, active listening skills, and be able to multitask.Willingness and ability to learn new computer programs and systems when needed.Exceptional guest service skills.Ability to respond appropriately to changes in direction or unexpected situations.Works effectively with peers and supervisors to accomplish tasks.Outgoing and friendly personality with a passion for meeting new people.Ability to work independently and as part of a team.Demonstrated ability to build and foster relationships both internally and externally and work in a team environment.Proven to perform well under pressure; managing multiple priorities simultaneously.A positive, winning approach, incorporating integrity, confidentiality and discretion.Ability to work evenings & weekends on a flexible schedule to support business needs.Work EnvironmentMust be able to tolerate loud noise levels & busy environments on site at our events.May stand for extended periods of time and work in drastic temperature climates.Must be willing to work during evening and weekend hours, as required, to meet deadlines.Must be willing to travel as needed.Equal Employment OpportunityWe aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. Insomniac strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Insomniac will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Insomniac also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Insomniac will also provide reasonable religious accommodations on a case-by-case basis.Hiring PracticesThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.Hiring Salary Range: $20-22 USD