Veterinary Receptionist - McKinney, TX

Full-Time Customer Service Representative/ReceptionistCross Timbers Veterinary Center and Boarding Facility is looking for a Full-Time Customer Service Representative/Receptionist!Role: Customer Service Representative/Receptionist Status: Full-time Salary: Negotiable and based on experience Schedule: Hours will vary, including Saturdays and various weekdays, to equal 40 hoursOur customer service team plays an essential role in creating a positive experience for every client and patient who visits our hospital or boarding facility. From answering the phone and coordinating appointments to welcoming families and supporting daily operations, you will help keep communication clear, organized, and compassionate.Previous customer service experience is a plus, and veterinary experience is preferred. More importantly, we are looking for someone who shares our commitment to patient care, client service, teamwork, and a healthy work-life balance.Why You'll Love It HereJoin a veterinary hospital and boarding facility committed to exceptional patient care and client serviceWork with a supportive team that values positivity, collaboration, and professionalismBuild meaningful relationships with clients and the pets they loveBe part of a workplace that encourages you to bring your authentic personality to workReceive training and support as you learn our hospital systems and proceduresExpand your knowledge of veterinary medicine and animal careEnjoy opportunities for continuing education and professional developmentReceive recognition through our Quarterly Team Rewards Bonus ProgramTake advantage of employee pet care discounts and valuable financial benefitsWork in an environment that values a healthy balance between your career and personal lifeContribute to the smooth operation of both our veterinary center and boarding facilityMake a positive difference during every client and patient interactionWhat You'll DoWelcome clients and patients with warmth, professionalism, and a helpful attitudeServe as a primary point of contact for clients by phone and in personAnswer incoming calls and respond to client questions efficientlyRecord, route, and follow up on messages for veterinarians and support staffSchedule veterinary appointments, procedures, and boarding reservationsCheck patients and boarding guests in and outConfirm appointments and communicate preparation or arrival instructionsMaintain accurate client, patient, and reservation informationCoordinate communication between clients, veterinarians, technicians, assistants, and boarding staffHelp clients understand hospital procedures, policies, and available servicesReview invoices and process payments accuratelyProvide receipts and assist with basic billing questionsMaintain confidentiality of client and patient informationHelp manage client expectations during busy or unexpected situationsRespond compassionately during emotional or stressful conversationsMaintain a clean, organized, and welcoming reception areaAssist with administrative tasks and daily opening or closing proceduresSupport teammates and contribute to a positive, efficient work environmentProvide excellent service during weekday, weekend, and holiday shiftsHelp ensure every client and pet receives attentive, respectful careWhat You'll BringPrevious customer service experience is a plusPrevious veterinary reception or animal care experience is preferredA genuine interest in helping people and animalsA friendly, positive, and approachable personalityExcellent verbal and written communication skillsStrong listening and problem-solving abilitiesThe ability to remain calm and professional in a busy environmentConfidence managing multiple phone calls, messages, and responsibilitiesStrong organizational and time-management skillsCareful attention to detail and accurate recordkeeping habitsComfort using computers, scheduling systems, and office equipmentThe ability to communicate effectively with clients and coworkersCompassion and patience during difficult or emotional situationsDependability and consistent attendanceA flexible and team-oriented approach to workA commitment to outstanding client service and patient careWillingness to learn and continue developing professionallyAvailability to work required weekend and holiday shiftsA sense of humor and the confidence to show up as your awesome selfAt Cross Timbers Veterinary Center and Boarding Facility, customer service is about much more than answering phones and scheduling appointments.

You will often be the first person a client speaks with and the last person they see before leaving, making your role an important part of every hospital and boarding experience.You will help families navigate everything from routine appointments and boarding reservations to unexpected medical concerns and emotional moments. Your ability to listen, communicate clearly, and respond with empathy can make a lasting difference for both clients and their pets.Our team understands that veterinary medicine is always changing and that the world can sometimes feel a little strange. That is why we are committed to maintaining a positive, supportive environment where team members can continue learning, grow professionally, and enjoy coming to work.

We value dedication and professionalism, but we also value individuality, laughter, and the unique strengths each person brings to the team.Benefits You Can't BeatFinancial BenefitsFlexible compensation401(k) Matching & Roth Retirement Savings PlanFlexible Spending Account529 Savings PlanTuition Support ProgramReferral Bonus ProgramWellness BenefitsMedical insuranceDental insuranceVision insuranceSupplemental insurancePaid parental leave for eligible employeesSick Time / Paid Time OffFree or discounted laboratory work for employee petsPet discounts on veterinary services and productsPet food discount programProfessional Growth & RecognitionQuarterly Team Rewards Bonus ProgramProfessional development opportunitiesContinuing education allowanceUniform allowanceTraining and support in veterinary customer serviceOpportunities to expand your knowledge of veterinary medicine and animal careLifestyle BenefitsEmployee Assistance ProgramEmployee discount programSupportive and positive workplace cultureHealthy work-life balanceOpportunities to work with both veterinary patients and boarding guestsA team that values individuality, humor, and authenticityMeaningful work supporting pets and their familiesOpportunities to build lasting relationships with clientsA collaborative environment that values communication and teamworkJoin Our TeamIf you are a friendly, dependable, and compassionate customer service professional who enjoys helping people and animals, we would love to meet you. Apply today and discover how your positive attitude, communication skills, and commitment to excellent service can make a difference at Cross Timbers Veterinary Center and Boarding Facility!Diversity, equity, inclusion, and belonging are core values at Cross Timbers Veterinary Center and Boarding Facility and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees.

Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.