Veterinary Receptionist - Jacksonville, FL

Jacksonville Community Pet Clinic West Hiring an Experienced Veterinary ReceptionistPosition DetailsRole: Veterinary ReceptionistStatus: Part-timeSalary: Negotiable and based on experienceSchedule: Flexible weekly schedule with rotating half-day SaturdaysBenefits HighlightsFinancial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonusesWellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discountsProfessional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowanceLifestyle Perks You'll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount programDo you love being the calm, friendly face that helps pet parents feel supported, informed, and respected, even on the busiest days?At Jacksonville Community Pet Clinic West, we believe every family deserves accessibly priced, high-quality veterinary care. Our front desk team helps make that happen. As our Veterinary Receptionist, you'll be the first person clients meet and the one who helps them understand their pet's care and choose a path that fits their needs.This role is a great fit for an experienced Veterinary Receptionist or Client Service Representative (CSR) who already knows how fast a veterinary hospital moves and who cares about making every visit feel welcoming.Why Our Veterinary Receptionists Love It HereCare with a mission: We're committed to keeping high-quality medicine accessible to our local communityA meaningful role: Our receptionists help families explore care options, estimates, and payment resources so pets get the care they needTrust and teamwork: We're an established practice built on teamwork and compassionate careA respectful environment: We work hard to create a positive place for our clients, patients, and teamRoom to grow: Continuing education allowance, professional development, and quarterly team bonusesWhat Our Veterinary Receptionists DoGreet clients and patients warmly and professionally in person and by phoneSchedule appointments, manage phone calls, and respond to client questionsCheck clients in and out to keep the day's workflow running smoothlyMaintain accurate client and patient records in the practice management systemProcess invoices, payments, estimates, and client account updates accuratelyHelp clients understand recommended services, care options, and payment or financing resourcesCommunicate clearly with doctors, technicians, assistants, and leadership to support smooth patient careHandle busy or emotional moments with patience, professionalism, and empathyKeep the reception area organized, welcoming, and client-readyTreat every pet and client with the same care and respect you would want for your ownWhat You'll BringPrevious veterinary receptionist, client service, or front desk experience preferredStrong communication skills and a real interest in helping people and petsComfort discussing estimates, payments, financing options, and next steps with clientsStrong organization and attention to detail, with the ability to multitask in a fast-paced hospitalA professional, dependable approach and a calm presence under pressureA positive, team-first attitude that builds trust with clients and coworkersComfort with computers, multi-line phones, scheduling systems, and practice management softwareA passion for supporting accessible, high-quality veterinary care in your communityBenefits You Can't BeatFinancial BenefitsA flexible approach to compensation that reflects your skill set and future performance401(k) matching & Roth Retirement Savings PlanFlexible Spending Account (full-time only)529 Savings PlanTuition Support ProgramReferral bonus programWellness BenefitsHealth insurance, including medical, dental, and vision (full-time only)Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service).

In states with paid family leave programs, this benefit does not apply.Sick Time / Paid Time OffFree or discounted lab work for all employee petsPet discounts on services and productsPet food discount programWorkplace BenefitsQuarterly Team Rewards Bonus ProgramProfessional development opportunitiesContinuing education allowanceUniform allowanceLifestyle BenefitsSix paid holidays (full-time only)Employee Assistance ProgramEmployee discount programJoin Our Team!If you're an experienced Veterinary Receptionist who enjoys connecting with clients, supporting a veterinary team, and helping pets get the care they need, we'd love to meet you.Apply today and join the team at Jacksonville Community Pet Clinic West!Diversity, equity, and inclusion are core values of Jacksonville Community Pet Clinic West and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world.

That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.