Veterinary ReceptionistCome Join Our Amazing Team! The Village Vet is looking for a compassionate, eager Veterinary Receptionist to join our team, help support our clients, and make a difference within veterinary medicine through empathy, and teamwork.At The Village Vet, we believe in providing the best standard of care possible while continuously growing and learning as a team. We are deeply connected to the Chelan community, taking pride in our strong relationships with our clients and their pets. As one of the few hospitals in the area offering both general practice and urgent care medicine, while maintaining our gold-standard patient care, we always come through.As a full-time Veterinary Receptionist, you'll be a vital part of our clinical team.
Key responsibilities include:Providing top-notch customer serviceCross-training to assist in the clinic as neededIdentifying and working compassionately with clients in various emotional statesAnswering and triaging high-volume phone callsScheduling appointments and proceduresChecking in clients and monitoring flow from check-in to dischargeConfirming appointments and handling client callbacksManaging medical record requests between hospitals and specialty practicesProcessing payment transactionsRelaying information between clients and doctors, technicians, or managementKeeping reception and common areas clean and sanitary, including taking out trash, doing laundry, and cleaning floors, bathrooms, exam rooms, kitchen, and kennels (as needed)Using Windows-based computer systems and practice management softwarePerforming other tasks as assigned by the doctors or Practice Manager to help facilitate clinic flow and patient care