Veterinary Receptionist / Customer Service Representative

Veterinary Receptionist / Customer Service RepresentativePacific Animal Hospital is seeking an outgoing Veterinary Receptionist to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.Schedule and compensation:Compensation: $21 - $25 per hour, for each hour workedThis is a flexible full-time position, with a 4/10 schedule and availability needed Monday-Saturday.Full-time Benefits Package*:Health package: Medical, dental, and vision insuranceLife insurance and disabilityEmployee Assistance Program (EAP)401k with company matchPaid time off in accordance with site policy and applicable lawPersonal pet discount*Part-time team members may be eligible for limited benefits in accordance with company policy and state lawMinimum qualifications and skill set:1+ years of experience in a customer service, or reception rolePrevious veterinary receptionist or healthcare-related front-desk experience preferredProficiency in the following skills:Ability to manage a multi-phone line system while assisting in-person clientsExperience working with veterinary practice management software, especially IDEXX Neo, preferredExceptional verbal and written communication skillsAbility to provide compassionate, professional service to clients during both routine and emotionally sensitive situationsExperience scheduling appointments and coordinating calendars preferredAbility to accurately process payments and maintain financial recordsPositive attitude and willingness to collaborate with a teamWhy choose Pacific Animal Hospital?Pacific Animal Hospital is a 4-doctor small-animal practice with 1 credentialed technician caring for dogs and cats.

The hospital provides comprehensive general veterinary care, with digital X-ray and dental radiography, ultrasound, laser therapy, acupuncture, and modern diagnostic capabilities. Team members can gain experience across wellness care, diagnostics, dentistry, and surgery while working in a Southern California coastal community. Redondo Beach offers an active waterfront, beautiful beaches, local restaurants, shops, outdoor spaces, and the iconic Redondo Beach Pier, making it an appealing location for someone who wants a coastal lifestyle while staying within the Los Angeles area.