Veterinary Receptionist - Athens, GA

Customer Service Representative (Veterinary Receptionist)Good Hands Veterinary Hospital is Hiring an Experienced Customer Service Representative!Position DetailsRole: Customer Service Representative (Veterinary Receptionist) Status: Full-time Salary: Competitive and based on experience Schedule: 30-35 hours per week including weekendsBenefits HighlightsFinancial Rewards that Grow with You: Competitive compensation, 401(k) matching, tuition support, a 529 Savings Plan, and referral bonusesWellness & Peace of Mind: Medical, dental, and vision coverage; supplemental insurance options; Sick Time / Paid Time Off; paid parental leave; and employee pet discountsProfessional Growth & Recognition: Quarterly team bonuses, continuing education allowance, professional development opportunities, and uniform allowanceLifestyle Perks You'll Appreciate: Six paid holidays, an Employee Assistance Program, employee discounts, and a team-oriented veterinary environmentLove helping people, enjoy working with animals, and know how to keep your cool when the phones are ringing and the lobby is busy? Good Hands Veterinary Hospital would love to meet you!Good Hands Veterinary Hospital is a busy three-doctor practice in Athens, GA, committed to providing exceptional patient care and a positive experience for every client. Our Customer Service Representatives are an essential part of that mission, helping pet owners feel welcomed, informed, and supported from their first phone call through checkout.We're looking for a professional, compassionate, and dependable team member with previous animal or veterinary experience who can deliver outstanding customer service while keeping the front desk organized and running smoothly in a fast-paced hospital environment.Why You'll Love It HereBusy three-doctor practice where every team member plays an important roleSupportive, professional, and team-oriented veterinary environmentMeaningful daily interaction with pets and the people who love themOpportunities to strengthen your veterinary customer service and communication skillsProfessional development and continuing education supportQuarterly team rewards and recognitionA hospital culture centered on exceptional patient care and positive client experiencesWhat You'll DoProvide professional, compassionate service to clients and their petsAnswer incoming calls and respond to client questions and inquiriesSchedule and manage veterinary appointments accurately and efficientlyWelcome clients and patients and provide a positive front-desk experienceCheck patients in and out while maintaining accurate client and patient informationProcess payments and assist with client accountsCommunicate effectively with veterinarians, veterinary technicians, and other team membersHelp coordinate communication between the front desk and medical teamMaintain a clean, organized, and professional reception areaAssist with daily front-office operations and administrative duties as neededProtect client confidentiality and handle sensitive information appropriatelyMaintain professionalism, accuracy, and compassion even during busy or challenging situationsWhat You'll BringPrevious animal-care or veterinary experience is requiredPrevious veterinary reception or customer service experience is strongly preferredExcellent verbal and written communication skillsStrong organizational and multitasking abilitiesProfessional, courteous, and compassionate demeanorAbility to remain calm, organized, and effective in a busy veterinary environmentReliable attendance and a strong commitment to your teamComfort working around dogs, cats, and other companion animalsStrong attention to detail and accuracyAbility to communicate clearly with clients and veterinary professionalsCommitment to providing an excellent client experience from beginning to endThe Extras You'll Actually FeelA role where your communication skills directly improve the client experienceDaily opportunities to help pet owners feel supported and cared forA collaborative relationship with veterinarians, technicians, and fellow client service professionalsProfessional development opportunities to help you keep growingPet-care discounts that make caring for your own animals easierA team that recognizes how important the front desk is to a successful veterinary hospitalBenefits You Can't BeatFinancial BenefitsA flexible approach to compensation that reflects your skill set and future performance401(k) matching & Roth Retirement Savings PlanFlexible Spending Account (full-time only)529 Savings PlanTuition Support Program (full-time only)Referral bonus programWellness BenefitsHealth insurance, including medical, dental, and vision (full-time only)Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service).

In states with paid family leave programs, this benefit does not apply.Sick Time / Paid Time OffFree or discounted lab work for employee petsPet discounts on services and productsPet food discount programWorkplace BenefitsQuarterly Team Rewards Bonus ProgramProfessional development opportunitiesContinuing education allowanceUniform allowanceLifestyle BenefitsSix paid holidays (full-time only)Employee Assistance ProgramEmployee discount programJoin Our Team!At Good Hands Veterinary Hospital, our clients and patients are at the center of everything we do. We're looking for someone who takes pride in providing exceptional customer service, enjoys working as part of a team, and genuinely loves being around animals.If you have veterinary or animal-care experience and are ready to bring your professionalism, compassion, and communication skills to a busy, team-oriented practice, apply today. We'd love to hear from you!Diversity, equity, inclusion, and belonging are core values at Good Hands Veterinary Hospital and Vetcor.

We are committed to building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our workplace by bringing different perspectives and experiences, and we are committed to creating a culture where employees can be their authentic selves, feel a true sense of belonging, and are empowered to reach their highest potential.