Veterinary Practice Manager

Company Description

The Priority Pet Urgent Care is a new, state‑of‑the‑art clinic opening in Knoxville, TN in late October 2026. We are available for urgent care from 4 pm to 12 midnight and are committed to providing easy‑to‑access quality care with pets as our priority. We value teamwork, compassion, and excellence, and offer a supportive work environment with opportunities for growth and development.

Job Description

We are looking to hire a practice manager to assist in a multitude of tasks in preparation for the grand opening. This role is an opportunity to incorporate the manager’s vision into a brand new facility.

Pre‑opening Responsibilities And Opportunities

• Practice design
• Equipment ordering and tracking
• Pre‑opening marketing
• Vendor account setup
• PMS set up
• Supply purchasing
• Support staff interviewing, hiring and training in preparation for the grand opening
• Be patient, detail‑oriented, and adept at multitasking; communicate effectively with pet owners and veterinary staff, demonstrating exceptional management, organizational, and customer service skills.

General Practice Manager Duties

• Make informal recommendations to the regional manager on staffing matters such as staffing needs, advancements, re‑assignments, hours, and other status changes affecting receptionists.
• Prepare employee work schedules and manage office staff.
• Provide direct on‑the‑job training, performance appraisals, and corrective measures to improve employee performance.
• Recruit, hire, onboard, and terminate staff members as appropriate, including handling job descriptions and assisting with salary setting.
• Market the hospital to prospective customers and the veterinary community by attending relevant local and regional events.
• Resolve informal employee complaints, explain hospital personnel policies, and maintain effective communication.
• Obtain information from owners for records, schedule appointments, and relay practitioners’ orders concerning animal care and treatment.
• Answer telephone calls politely and professionally.
• Ensure pet owners’ complaints are addressed and resolved promptly.
• Show unbiased judgment when managing people and make fair recommendations on personnel issues and disciplinary actions.
• Establish and maintain an inventory control system for supplies, controlled drugs, and equipment, monitoring quantities, quality, and price points.
• Implement and manage hospital policies, including DEA/Controlled Substances and OSHA compliance.
• Ensure payroll is completed and submitted accurately and in a timely manner.
• Build good relationships with vendors to secure optimal support for the hospital.
• Notify veterinary staff promptly of emergency cases.
• Perform other duties as assigned.

Qualifications

• Experienced or Certified Veterinary Practice Manager (CVPM) with a minimum of 1 year of management experience preferred, or 3+ years veterinary experience preferred.
• Strong leadership, communication, and motivation skills; ability to guide a team.
• Capacity to work well with all team members and support the hospital’s physicians and practice philosophy.
• Compassionate and calm team‑player.
• Excellent communication skills and ability to multi‑task.
• Highly organized with strong computer skills.
• Knowledge of hospital procedures for assembling patient records and recording veterinary orders accurately.
• Familiarity with veterinary terminology for accurate data entry.
• Self‑starter with a desire to advance knowledge and skillset.
• Open availability with flexibility to change hours based on hospital needs.
• Hiring eligibility may be contingent on authorizing and completing a satisfactory background check.

Benefits

• Comprehensive benefits: health, dental, vision, liability, 401k with matching program, life & supplemental insurance, HSA, and FSA.
• Employee Assistance Program.
• Paid vacation and sick time for all employees.
• Paid bereavement program.
• Paid parental leave program.
• Competitive compensation + shift differential opportunities.
• Continuing education allowance (applicable to licensed/registered/certified roles).
• Tuition reimbursement for any AVMA Accredited Veterinary Technology Program.
• Career development opportunities.
• Referral bonus program for most positions.
• Additional benefits may also be available (e.g., personal pet discounts, holiday pay, uniform allowance, bonuses).
• Note: Some benefits may only be available or vary slightly for full‑time employment status versus part‑time status.