Veterinary Practice Director

Overview

Summary: Who we are: Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We have. The ASPCA’s Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving the most underserved communities in New York, Miami, and Los Angeles. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets’ health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills, and passion for the animals we serve.

What you’ll do

Oversee a fast-paced and dynamic nonprofit Community Veterinary Clinic (CVC). Enjoy a broad range of responsibilities: lead a happy, high-functioning team, ensure patients receive the highest-quality care, and deliver outstanding client experiences to maximize the CVC’s impact in the community. If you have a passion for mission-driven work, a desire to serve pets and people, and strong professional operations and people leadership experience, this may be the perfect opportunity for you!

Where and When You’ll Work

This is typically a Monday – Friday, 8 hour schedule with flexibility to work beyond the scheduled work day to respond to issues that arise outside normal business hours. This is an on-site position based at the Community Veterinary Clinic. Occasional flexibility in reporting to other ASPCA locations throughout the greater metro area is required based on operational need. Occasional travel outside the greater metro area (5% or less) may be required.

What You’ll Get

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Compensation: Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. The target hiring range for this role is $117,500 - $125,500 annually.

Benefits: At the ASPCA, you don’t have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to: affordable health coverage, including medical, employer-paid dental, and optional vision coverage, as well as employer-paid life and long-term disability insurance; flexible time off that includes vacation time, sick and bereavement time, paid parental leave, company paid holidays, and 1 week of paid personal time; retirement savings with a 401(k) plan with employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year; robust professional development opportunities including classes, on-the-job training, coaching and mentorship; internal mobility and opportunities to support in the field.

Responsibilities

• People Leadership: Lead a team of managers to optimize clinic operations including client experience, nursing/medical support, and veterinary medicine.
• Oversee daily clinic operations to ensure efficient workflows and high-quality service.
• Foster a culture of kindness, respect, belonging, high performance and teamwork with regular 1:1s, recognition, coaching, performance evaluation, and engagement activities.
• Partner with the Regional Management Team for clear leadership of the clinic management team; supervise nonmedical functions and align with Medical leadership on veterinary concerns.
• Oversee high-volume surgical and appointment flow to maximize impact for animals and achieve goals.
• Make day-to-day operational decisions aligned with CM priorities: Team, Animals, Clients, Operational efficiency.
• Schedule staff to enable smooth operations; recruit and hire with Talent Acquisition; ensure onboarding and feedback for CM career success.
• Maintain open two-way communication with CVC team; provide timely information, rationale, and empowerment to contribute.
• Develop next-generation leaders through career conversations and professional development opportunities.
• Communicate with Regional Management to execute department strategy and mission; be present on the floor to support and guide.
• Plan, execute and administer operations to deliver superior client experience and patient care; maintain standard operating procedures.
• Apply mission-driven leadership to achieve impact and improve productivity; problem-solve and address root causes.
• Maintain a safe workplace; oversee safety protocols and OSHA/compliance; promote safety culture and incident awareness.
• Monitor inclement weather and emergencies; coordinate with Regional Management to prioritize safety.
• Ensure Fear Free® certifications are obtained by all staff and gentle handling is practiced.
• Oversee financial health of the CVC including cash management, expenses, payroll, data integrity, and operational efficiency.
• Ensure time and attendance compliance with applicable labor laws.
• Collaborate with internal partners to support organizational priorities; supervise security and custodial contractors; coordinate repairs with Facilities.
• Collaborate with inter-agency partners to achieve ASPCA priorities in the region; represent the ASPCA and CM’s work externally as needed.

Qualifications

• Highly motivated self-starter capable of leading and supporting a large, complex operation.
• Strong written and verbal communication; ability to synthesize complex information for diverse audiences.
• Proven ability to build positive relationships with internal and external stakeholders.
• Excellent time management; ability to respond to shifting priorities.
• Proficient technology skills including Microsoft Office, electronic medical records systems, online calendar, and email.
• Experience leading and coaching people managers to be effective leaders.
• Ability to work with animals that are behaviorally and/or medically compromised; support staff in humane euthanasia situations.
• Fear Free® Shelter certification is required within 60 days of hire.
• Ability to exemplify ASPCA’s core values and behavioral competencies.

Education and Work Experience

• Bachelor’s degree or equivalent work experience required.
• Minimum of 5 years of combined professional work experience in public-facing services industries required.
• Minimum of 3 years managing in a veterinary clinic environment strongly preferred; experience in a veterinary clinic is a plus.
• Minimum of 5 years managing direct reports required; minimum of 3 years managing managers/supervisors strongly preferred.
• Budgeting and operating expenses experience preferred.
• Language: English required; bilingual (Spanish or other) a plus.

About Us

The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to animals throughout the United States. The ASPCA is headquartered in New York City and operates multiple programs and services nationwide. We are committed to diversity, equity, and inclusion and welcome all voices to contribute to our lifesaving mission.