Veterinary Financial CoordinatorBulger Veterinary Hospital is hiring a full-time Veterinary Financial Coordinator to support our Emergency and ICU departments in Lawrence, Massachusetts. This role is ideal for a detail-oriented client service professional who enjoys helping pet owners navigate financial conversations while supporting efficient patient care.Compensation: $24–$26/hour based on experienceFull-Time Benefits:Continuing Education & Uniform Allowance + Free VetBloom access (RACE-approved CE)CVT/LVT/RVT license reimbursementRECOVER Training for advanced CPR skillsVeterinary Technician Education Sponsorships + VTNE reimbursement + VTS Support16-Week VTNE Study GroupProfessional Development AssistanceGenerous PTO + Paid HolidaysEmployee Referral Bonuses + Employee Pet DiscountAccess exclusive financial benefits to help you save on student loans, mortgages, and personal loansNVA Pet Resort Discount + Pet Insurance DiscountMedical, Dental, Vision + HSA/FSA OptionsInsurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity401(k) with employer matchEmployee Assistance ProgramSchedule:Tuesday-Saturday: 4:00pm-12:00amResponsibilities:Serve as the primary financial liaison for ER and ICU clients, presenting treatment plans, discussing estimates, collecting deposits, and setting clear financial expectations with empathy and transparency.Review and maintain accurate patient invoices by ensuring services, supplies, departments, and providers are correctly documented and charged within EzyVet and related hospital systems.Partner closely with ER and ICU veterinarians to create treatment estimates, communicate financial plans, and support efficient patient care workflows.Provide financial updates for hospitalized patients, obtain additional deposits as needed, and document all client financial conversations within the medical record.Educate clients on payment and financial assistance options, including pet insurance, CareCredit, and Scratchpay, and assist with applications and claims when appropriate.Address client questions and concerns related to billing, invoices, and financial agreements, escalating complex issues to the appropriate medical team members when needed.Develop expertise in hospital billing processes, insurance programs, and payment resources while promoting best practices in charge capture and financial communication across teams.Qualifications:High school diploma, GED, or equivalent combination of education and experienceMinimum 3 years of client service experience with demonstrated ability to navigate difficult conversations during emotionally challenging situationsVeterinary hospital experience strongly preferredStrong understanding of veterinary terminology, workflows, and patient care processesExperience with billing, invoicing, charge capture, payment collection, and data entryStrong attention to detail with excellent organizational and multitasking abilitiesExcellent verbal and written communication skills + Strong interpersonal and customer service skillsBasic math and financial calculation skillsAbility to work around sick animals, zoonotic diseases, cleaning chemicals, and other veterinary workplace hazardsFluent English speaking and reading skills requiredAbout Bulger Veterinary HospitalBulger Veterinary Hospital is a multi-specialty and emergency veterinary hospital serving pets and families throughout Massachusetts and southern New Hampshire. Our hospital offers advanced diagnostics, specialty medicine, surgery, emergency and critical care, and collaborative treatment planning across services. We are committed to helping veterinary technicians continue growing their skills while practicing high-quality medicine in a supportive team environment.Surrounding AreasLawrence, MA & Andover, MANorth Andover, MA & Methuen, MAHaverhill, MA & Lowell, MADracut, MA & Tewksbury, MASalem, NH & Windham, NHNashua, NH & Derry, NHManchester, NH & Boston North Shore communitiesMany of our team members commute from surrounding areas throughout the Merrimack Valley, Greater Boston, and southern New Hampshire.
Considering Relocating? Great talent can come from anywhere, and we welcome candidates who are considering a move. Whether you're relocating from another city, another state, or across the country, our Talent Acquisition team is here to support you throughout the hiring process and answer questions about the role, the hospital, and the surrounding community.About Ethos Veterinary HealthEthos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day.
You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.Join UsAt Ethos, this isn't just a job, it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care.Equal Opportunity EmployerEthos is an Equal Opportunity Employer.
Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.