Veterinary Customer Service Representative

Veterinary Customer Service RepresentativeAt Riverwalk Animal Hospital, we combine state-of-the-art medicine with the comforting, small town atmosphere. Our mission is to deliver exceptional veterinary care in a welcoming environment. Committed to personalized attention, we prioritize the unique needs of each pet. Our focus is on open communication, integrity, and compassion, all while staying up to date with the most recent research and developments in veterinary medicine.Here we encompass a supportive environment for our staff, building each other up and showing our appreciation for everyone's contributions. Weekly meetings are held to keep the staff aligned; as well as offering continuing education and team building exercises. We value every member of our team and acknowledge that our success is a joint effort!Riverwalk is dedicated to providing a seamless blend of wellness and animal urgent care services. Our doors are open seven days a week, with extended hours and walk-in availability.Job DescriptionJob duties include, but are not limited to:Maintain the visual appeal of the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.Whether you're looking to just be a master of your role or trying to grow into that next career move, you'll have opportunities through a variety of virtual and hands on, interactive training and continuing development.QualificationsWe're looking for:Experienced Receptionist with a minimum of 1-year veterinary experience required.Compassionate and calm team player.Ability to multi-task.Superior customer service and communication skills.Highly organized and possess computer skills.Self-starter with the desire to continue to advance your knowledge and skillset.Additional InformationWe offer our staff:Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)Employee Assistance ProgramPaid Vacation and Sick Time for ALL EmployeesPaid Bereavement ProgramPaid Parental Leave ProgramCompetitive CompensationContinuing Education Allowance (applies to licensed/registered/certified roles)Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology ProgramCareer Development OpportunitiesReferral Bonus Program for most positions!Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory pre-employment screening.*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyJob LocationI'm interested Privacy Notice