Veterinarian - Area Chief of Staff

SUMMARY OF JOB PURPOSE AND FUNCTION

The anticipated starting base salary range for individuals expressing interest in this position is $129,000 to $186,000 per year, plus production. Base salary to be determined by the schedule, location, experience, skills, and abilities of the applicant. Increased sign‑on offerings and relocation support are available.

The primary purpose and function of the Area Chief of Staff is to lead, develop, and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage, and retain doctors that deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client‑centered, timely, efficient, and equitable care).

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Serve as a champion for quality by communicating, demonstrating, and driving a culture of quality and safety at the hospital level to optimize medical care, client experience, associate engagement, and hospital performance.
• Perform regular hospital visits and quality audits to ensure compliance with industry, regulatory, and Banfield quality standards while building associate veterinarian engagement.
• Develop, coach, and manage associate veterinarians on the technical and functional skills needed to be successful in their role and deliver outstanding, high‑quality medical care that aligns with our six domains of quality and supports the business by delivering on hospital performance expectations.
• In partnership with the Director of Veterinary Quality (DVQ), recruit, gather referrals, assist with interviews, and lead onboarding and training of new associate and locum veterinarians in their hospitals.
• Develop associate and lead veterinarians to coach new hires and deliver an exceptional onboarding and mentorship experience.
• Deliver on veterinary quality KPIs to support the hospital, market, and practice OGSMs.
• Perform clinical skill and leadership competency development of associate and lead veterinarians to deliver high‑quality medical care and outstanding client service.
• In partnership with the Regional P&O Co‑Pilot (POCP) and the DVQ, identify and develop future veterinary talent for leadership roles within the practice.
• Drive doctor engagement and retention efforts in partnership with DVQ, POCP, and operations by implementing strategies to reduce turnover risk and provide consistent support at the hospital level.
• Support the engagement and retention of certified veterinary technicians (CVTs).
• Manage medical equipment inventory and functionality in assigned hospitals, and manage requests for additional medical equipment in partnership with the DVQ and Regional Vice President of Veterinary Quality (VPVQ).
• Partner with the Practice Manager (PM) to manage medical equipment maintenance and calibration in accordance with practice and equipment supplier standards.
• Actively participate in local, state, and national veterinary organizations to cultivate relationships within the veterinary profession (e.g., regulatory boards, vendors, associations, and referral hospitals) to promote Banfield’s brand reputation.
• Ensure hospital operations meet all local, state, and federal regulatory requirements, including but not limited to compliance with controlled substance management and radiation safety.
• Perform other job duties as assigned.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership
• Conflict Management
• Customer Focus
• Developing Direct Reports
• Directing Others
• Building Effective Teams
• Functional Hiring and Staffing
• Communication Skills
• Managing and Measuring Work
• Peer Relationships
• Drive for Results

CAPABILITIES AND EXPERIENCE (CAN DO)

Ability to multi‑task; manage multiple tasks rapidly and accurately. Organizational ability; systematic approach to assignments. Surgical skills; proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment. Problem solving skills; identify, analyze, and solve problems, translating them into practical solutions. Intellectual ability; accurately follows instructions. Mathematical ability; compute rates, ratios, percentages, and convert units. Computer skills; comfortably use computer and specialized software.

ATTITUDES (WILL DO)

Initiative; willingness to find solutions and present options. Integrity; adheres to Banfield values and ethics. Cooperativeness; works collaboratively. Flexibility; open to changing situations and opportunities. Independence; performs tasks without supervision. Resilience; maintains a positive outlook under stress.

SPECIAL WORKING CONDITIONS

Requires confidence around pets (dogs, cats, birds, reptiles, etc.). Client needs may require more than 40 hours per week, including weekends and evenings. Requires ambulatory skills to perform duties while at hospital; ability to stand, walk, stoop, kneel, crouch, and move up to 50 pounds. Requires good hand‑eye coordination and visual acuity to use keyboard and operate medical equipment. Exposure to pets that may bite or scratch, and occasionally anesthesia, radiation, biological hazards and medication/controlled substances. Some travel required to assist other area hospitals, vendor visits, and associate education.

EXPERIENCE, EDUCATION AND/OR TRAINING

Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required. Veterinary license in good standing or eligibility for licensure with the applicable state veterinary board. Three years experience in small animal medicine and surgery practice.

EEO STATEMENT

WE ARE A DRUG‑FREE, SMOKE‑FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.