Veterinarian - Area Chief of Staff

Area Chief of Staff

Pay Range : $128,635 - $185,806 annually, eligible for variable pay except Puerto Rico. Pay determined by experience, skill level, abilities, and education.

Summary of Role : The Area Chief of Staff leads, develops, and manages associate veterinarians across hospital pods to ensure quality care and meet performance measures. Responsible for culture, quality, and retention of veterinary staff.

Essential Responsibilities

• Live and exemplify the Five Principles of Mars, Inc.
• Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits.
• Manage controlled substance inventory for relief doctors.
• Drive doctor engagement and retention; assess risk and build supportive culture.
• Provide medical leadership to hospital teams, fostering inclusive collaboration.
• Validate clinical skill set and quality standards through record reviews, audits, and safety event reviews.
• Spend a portion of time in clinical practice based on hospital load and partnership with DVQ.
• Coaching and onboarding of newly hired veterinarians.
• Partner with Director of Veterinary Quality and Talent Acquisition to recruit talent.
• Act as brand ambassador in the local veterinary community.
• Deliver excellence to student externs, interns, and externship candidates.
• Work with associate doctors to help achieve productivity and client experience goals.
• Monitor and meet veterinary operations KPIs and hospital OGSM performance.
• Ensure compliance with Banfield clinical essentials, regulations, and industry standards.
• Manage medical equipment inventory and new equipment requests.
• Resolve client complaints related to medical standard of care.
• Other duties as assigned.

Hiring Qualifications / Competencies

• Leadership: Plans, aligns, drives vision and purpose.
• Talent Development and Succession Planning.
• Conflict Management.
• Financial Acumen.
• Complexity and Functional Management.
• Top Talent Attraction.
• Effective Communication.
• Results Orientation and Accountability.
• Functional/Technical Skills.

Capabilities and Experience

• Multi‑tasking with accuracy.
• Organizational ability.
• Surgical skills: basic surgeries and use of standard instruments.
• Problem solving and analytical skills.
• Intellectual ability to follow written and oral instructions.
• Mathematical and unit conversion skills.
• Computer proficiency.

Attitudes (Will Do)

• Initiative and solution orientation.
• Integrity and adherence to values.
• Cooperativeness and collaboration.
• Flexibility and adaptability.
• Independence and self‑sufficiency.
• Stress resilience and composure.

Special Working Conditions

Requires long periods at computer; may exceed 40 hours per week. Must stand, walk, stoop, kneel, crouch, climb, and lift up to 50lbs. Ability to operate equipment, handle animals, controlled substances. Some travel for hospital assistance, vendor visits, and associate education.

Requirements

Education & Experience

• Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree.
• Valid veterinary license in good standing or eligibility for licensure in applicable states.
• Minimum 3 years of small animal medicine and surgery practice.

Licensing

• Must obtain state‑controlled substance and federal DEA license within 3 months of employment.
• Must obtain USDA accreditation within 3 months of employment.

Benefits

A comprehensive package is offered, including:

• Health, dental, and vision insurance.
• 401(k) and Roth retirement plans with company match.
• Student debt relief program for full‑time DVMs.
• Paid time off and holidays.
• Mental health and wellbeing resources.
• Associate life insurance (company‑paid) and optional supplemental life insurance.
• Short‑ and long‑term disability coverage.
• Flexible Spending and Health Savings Accounts.
• Paid parental leave.
• Continuing education allowance.
• Backup child and elder care support.
• Fertility and family building support.
• Digital exercise therapy program.
• Voluntary protection benefits.
• Legal plan and identity protection.
• Commuter benefits.
• Three free optimum wellness plans for pets.
• Exclusive discounts on products and services.

Equal Opportunity Employer

Banfield Pet Hospital is an equal opportunity employer; we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, genetic information, veteran status, disability status, or any other protected class. All qualified applicants will receive consideration for employment.